Customer Success Advisor Int

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Key responsibilities of this role include but not limited to:

• Drive customer success strategies into their customers so achieving adoption and expertise within Blue Yonder solutions
• Serve as primary point of contact for any non-commercial relations and general escalation management
• Monitor and drive adoption metrics (i.e. deployment, utilization, and value realization)
• Understand customers’ industry and business processes
• Own strategic customer account meetings and regular check-ins
• Develop and manage a long-term adoption and value realization plan for each customer
• Assess customer engagement by evaluating ongoing customer satisfaction and tracking NPS
• Provide value-added recommendations to customers on industry trends and best practices
• Build and maintain relationships with key C Level customer sponsors
• Lead, schedule, and prepare for business reviews with Blue Yonder stakeholders
• Serve as a customer advocate in driving industry and Blue Yonder best practices
• Perform business development within their accounts identifying cross-selling, and up-selling opportunities
• Identify strategic risks and drive resolution
  
  

Specific Goals Center On The Following

• Customer adoption of SaaS technology
• Customer reference-ability including speaking at Blue Yonder events, case studies etc.
• Customer SaaS solution expansion
• Driving value for clients via specific QBR/EBRs leveraging Value based metrics of clients SaaS solutions
• Offer thought leadership and domain expertise to help customers with Value realization
  
  

Key Activities Include

• Communicate with senior executives at strategic accounts
• Develop customer success roadmap
• Conduct scheduled customer check-ins
• Drive periodic business reviews
• Monitor customer performance and relationships
• Establish role as trusted advisor
• Liaise with Blue Yonder internal resources as required
• Facilitate value baselining and tracking
• Curate for their customers appropriate product and industry information, and relevant Blue Yonder news
• Oversee customer success value metrics workshops
  
  

What We Are Looking For

• At least 5 years’ experience in consulting, professional services, implementation, customer success management, or account management or in industry required
• Knowledge and experience in supply chain domain required
• Customer facing experience required
• Ability to travel within EMEA up to 20% of the time to be onsite with customers
• Excellent written and verbal communication & presentation skills
• Strong negotiation and stakeholder management skills
• Experience in interacting with C-Suite Executives required
• Ability to work in a fast-paced, entrepreneurial, results-oriented culture
• Data-driven with a commitment to drive/track consistent engagement process
• Strong business and analytical acumen
• Knowledge and understanding of SaaS technology landscape
• Degree standard qualification
  
  

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Software Development

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