Assistant Operations Manager (m/w/d)

We're a leading hotel management and investment firm with a strong focus on the European market. With strategic acquisitions across Germany and neighboring countries, we're reshaping the hospitality landscape and delivering exceptional returns for our partners.

We’re looking for a dynamic Assistant Operations Manager (m/w/d)to join our team and help drive our growth. Ready to take your career to the next level in a fast-paced, forward-thinking industry? Let’s make an impact together!

What You'll Be Doing

• Support the Operations Manager in overseeing the daily performance of properties within the portfolio in multiple large hotel brands
• Act as a liaison between the head office and on-site property management teams.
• Assist with the rollout and monitoring of brand and service standards across all assets.
• Review property performance reports (e.g., occupancy, ADR, RevPAR, guest satisfaction) and flag areas for improvement.
• Help coordinate operational audits, training initiatives, and quality control processes.
• Track and follow up on action items from operations reviews and management meetings.
• Contribute to the preparation of annual operating budgets, forecasts, and business plans.
• Assist in the onboarding process of new properties, including coordination with pre-opening teams.
• Coordinate procurement and supplier management in alignment with property needs.
• Support sustainability, ESG, and compliance initiatives across the portfolio.
• Maintain and update standard operating procedures and policy documents.
• Assist with special projects and process improvement initiatives as needed.

What We’re Looking For

• 3–5 years of relevant experience in the hospitality industry, preferably in hotel operations or with a hotel brand or a completed Bachelor’s degree in Hospitality Management, Business Administration, or a related field
• Solid understanding of hotel operations, including service and brand standards
• Strong analytical skills and confidence in working with performance data and KPIs (e.g. RevPAR, ADR, guest satisfaction)
• Highly organized with the ability to manage multiple priorities and follow up on cross-functional tasks
• Proficient in Microsoft Office, especially Excel and PowerPoint; experience with PMS or reporting tools is an advantage
• Excellent communication skills in English (written and verbal); German or another European language is a plus
• A hands-on, proactive mindset with attention to detail and a structured approach to work
• Comfortable working in a fast-paced environment with multiple stakeholders and international hotel brands
• Team-oriented, reliable, and eager to contribute to operational excellence across the portfolio
• Willingness to travel occasionally to hotel properties across the region

What we Offer

• A dynamic and supportive work environment in a growing, entrepreneurial organization
• Exposure to a diverse hotel portfolio and collaboration with leading global brands like IHG, Accor, and Marriott
• The opportunity to shape operational excellence across multiple markets
• A flat hierarchy with short decision-making paths and room to take ownership
• A centrally located office in Frankfurt am Main
• Access to exclusive employee hotel discounts across several international chains
• A competitive BAV (pension scheme) for your future financial security
• A team culture that values initiative, transparency, and shared success
• A fun, collaborative work atmosphere where every team member is appreciated

Ready to show us your skills?

Join a great team and work in a dynamic, supportive environment where your ideas matter. At Step Partners, you’ll be part of a global network and collaborate with top hospitality brands like IHG, Accor, and Marriott. We offer the unique opportunity to experience diverse markets, take ownership, and grow your career with people who are passionate about what they do.

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