Sr Fleet Improvement Specialist, Fleet Strategic In-life Partnerships and Programs (m / w / d) [...]

Location

AMZL Corporate Office across EU is suitable for this position.

Position Overview

We are seeking a Sr. Program Manager within our Fleet Strategic In-Life Partnerships and Programs Team. The Senior Program Manager will be responsible for creating, piloting, rolling out, and expanding fleet programs. These programs will interface with external vendors, including OEMs, OEM dealerships, fleet suppliers, and fleet management companies. Fleet services include maintenance and repairs to support Delivery Service Providers (DSPs). The individual will also research, develop, and deploy innovative solutions to improve vehicle uptime.

Ideal Candidate

The ideal candidate is proactive, forward-thinking, hands-on, and capable of navigating complex challenges. The goal is to develop best-in-class solutions, set strategic directions, and drive implementation. The candidate should be customer-focused, highly analytical, resourceful, able to operate at all organizational levels, and comfortable making critical business decisions in a fast-paced, ambiguous environment.

Key Responsibilities

1. Program ownership of a portfolio of services.
2. Business development and vendor negotiations.
3. Leverage EU-wide rollout of services and their continuous improvement.
4. Engage with internal (international) teams and external stakeholders.
5. Create and own project plans for service deployment.
6. Identify business needs and develop solutions for service improvement.
7. Conduct tendering and negotiations with suppliers.
8. Establish mechanisms for continuous service evaluation and evolution based on customer feedback.
9. Manage relationships with service delivery suppliers.
10. Drive cross-functional alignment among the business, service providers, internal teams, and senior leadership to meet goals.
11. Provide regular updates to EU senior leadership on project status and metrics.

Qualifications

• Bachelor’s degree in a technical discipline (Industrial, Electrical, Mechanical) from an accredited university or equivalent experience.
• Experience in project management, automotive industry, and fleet management, including service, maintenance, and repair, is a plus.
• Experience with Delivery Stations and/or Delivery Service Partners is a plus.
• Ability to travel as needed.

Preferred Qualifications

• Project Management Certification.
• Data analytics skills.
• Experience managing third-party vendors.

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