(Senior) Customer Success Manager (m/f/d)

We are currently seeking a (Senior) Customer Success Manager to join our team at iO, a global digital asset infrastructure for financial institutions and enterprises. As a (Senior) Customer Success Manager, you will play a crucial role in delivering our product to the customer. In this role, you will engage our customers to build an effective strategic partnership by driving and executing expansion and adoption activities, demonstrating technical best practices, and building and developing new relationships. You will drive annual recurring revenue (ARR) through expansion and success planning activities. You will work closely with our CPO to develop strategies that align with our company goals. The ideal candidate should have a strong background in project management, excellent presentation skills and a deep understanding of the finance and digital assets market. If you are passionate about blockchain technology and want to be part of a dynamic and innovative company, we would love to hear from you!

Tasks

• You present our team at the customer's top management level to identify the strategic business outcomes (e.g., target operating model, etc.)
• You apply a deep understanding of customer business to match products and services that will allow them to achieve the identified business outcomes or transformation.
• You accompany customers from the first kick-off through the onboarding phase to the global roll-out of our platform
• You coordinate functional and technical specialists within our and customer organizations, to deliver activities that will improve adoption levels
• You analyze customer needs and influencing factors and advise customers on the development of ideas and concepts for the use of our software
• You are responsible for conducting webinars and workshops on-site or online
• You will drive us forward with your ideas for the further development of our platform

Requirements

• Bachelor's degree in business, finance, or a related field
• You have at least 3 years of relevant experience in project management
• You have excellent communication and interpersonal skills
• You have a strong customer orientation and are eager to work in a team or can manage projects by yourself
• You have a hands-on mentality and the ability to prioritize different topics
• You have good analytical skills, a structured way of working and the drive to constantly improve yourself
• You are fluent in German and English
• Familiarity with financial services and digital assets is a plus

Benefits

• Salary: we offer a competitive minimum fixed salary of 5.417€ per month depending on experience with a bonus on top.
• Culture: a great culture with low hierarchies, strong commitment and a lot to celebrate. Everyone can develop ideas and contribute to the company.
• Learn: we want to shape the future financial market with our product and have many demanding tasks. You can learn a lot from us and we also want to learn from you.
• Digital: professional business equipment and remote/hybrid work.
• Fun: we have monthly and yearly events where you will get to know your colleagues outside of the work environment. We love to share amazing moments.