Technical Account Manager

Technical Account Manager

About Us

We at SoSafe have ambition, which is to be the leading cyber security provider in Europe. Our award-winning awareness platform triggers behavioural change by providing effective and engaging training on cyber security and data protection. Cybercrime is predicted to cost the world $10.5 Trillion annually by 2025 - we invite you to be part of the solution.

Your Mission

1. Orchestrate enterprise-level implementations, providing tailored training and seamlessly integrating our solutions into customers’ environments.
2. Act as a proactive, trusted advisor throughout the entire customer lifecycle, continuously aligning technical solutions with evolving business goals to ensure lasting value.
3. Collaborate with cross-functional teams (Sales, Product, Engineering, Customer Success Management, Support) to align priorities, foster proactive coordination, and drive strategic, long-term success.
4. Anticipate and mitigate technical issues before they escalate, swiftly resolving high-priority issues and preventing future challenges.
5. Continuously gather and relay customer feedback internally, quantifying the impact of development needs to enable data-driven product enhancements and maintaining transparent reporting for ongoing optimization.

Your Profile

1. Proven experience in a customer-facing technical role (e.g., Implementation Manager, Technical Customer Success Manager, or similar).
2. Strong technical troubleshooting abilities, with a history of managing complex customer projects.
3. Skilled at translating intricate technical details into clear, actionable guidance.
4. Experience in a SaaS environment, eager to deepen your knowledge as technologies evolve.
5. Adept at managing multiple internal and external stakeholders across diverse customers and projects.
6. Excellent written and spoken German and English skills (additional language skills are a plus).
7. Customer-focused and driven by the desire to help clients achieve their objectives.
8. A true team player who thrives in a dynamic setting where everyone learns from one another.

Why Us?

At SoSafe, you'll be part of a cybersecurity team that thrives on innovation, safeguarding organizations against evolving threats and making the digital world a safer place. You will have the opportunity to make a real impact, surrounded by a dynamic and supportive team and environment committed to your professional growth.

What we offer:

1. Work-Life Balance:
   • Flexible hours
   • 33 vacation days
   • Daycare Support
2. Mobility Support:
   • Public Transport Subsidy
   • Swapfiets
   • EuroRad
   • Free Parking at HQ
3. Work Environment:
   • State-of-the-art tech
   • Annual company off-site
   • Networking events
   • Dog Friendly HQ
4. Healthcare:
   • OpenUp
   • Fitness First
5. Other Perks:
   • Company Pension Scheme
   • Corporate Discounts
   • Referral Bonus
   • Learning & Development Allowance