Customer Care Officer

We are looking for new colleagues (m / f / d) for our Customer Care Team in Essen

The sooner we can start together, the better!

Our external as well as internal customers rely on you: You are responsible for projects in management system certification and are passionate about service and problem solving.

1. You care for your customer from the quotation stage to planning the audit and issuing the certificate as a result of our successfully completed service.
2. You have intensive contact with our customers and work closely with our field service (auditors). You are our face to the customer.
3. You use your communication skills to discuss complex technical issues with your customer in a simple and empathetic way, working together to find solutions. Initiative and the courage to make decisions are essential parts of your new job.

What we want

If a customer has a challenge and you think challenge accepted, then you are exactly right with us!

You will be part of a cooperative team where we stick together, help each other, and pursue our common goal: providing unique customer and sales support.

We stand for creativity, flexibility, and focus on the right things. Cooperation is characterized by tolerance and mutual respect. We strive for diversity and inclusion at all levels of our company, valuing age, gender, nationality, experience, and mentality. Diversity and inclusion are a source of strength for DNV.

Responsibilities

We offer you

• An employer-funded company pension plan that is vested from the beginning, including benefits in the event of death and the option of deferred compensation.
• Sick pay allowance for up to 12 months after the end of continued payment in case of illness.
• Flexible work schedule, including the option to work partially from home.
• Weekly working time of 39 hours.
• 30 days of vacation.
• Flexitime account.
• Personal development opportunities and promotion prospects in an international company.
• Good transport connections by car (near A42) or public transport (e.g., subway, bus).
• Additional benefits such as free fruit, drinks, parking, JobBike, and our Corporate Benefit Program.

Qualifications

What you can offer

• Successfully completed commercial training (e.g., industrial management assistant) or a Bachelor's / Master's degree.
• Experience in building sustainable customer relationships and sales.
• Very good communication skills in German and good knowledge of English.
• Technical background knowledge and professional experience in the industry are advantageous.

To facilitate a thorough evaluation of your application, please submit the following documents:

• Cover Letter / Motivation Letter
• University Diplomas & Transcripts
• Reference Letters

Please note that we cannot proceed to the interview stage without the following documents: Curriculum Vitae (CV), Cover / Motivation Letter, University Diplomas & Transcripts, Reference Letter(s). All documents should preferably be submitted in English. Kindly provide them at your earliest convenience to ensure a smooth and timely assessment process. Your cooperation is greatly appreciated.

Additional Information

Required Experience: Unclear Seniority

Key Skills: Computer Hardware, Corporate Paralegal, CNC, Lab Technology, Air Pressure Handling

Employment Type: Full-Time

Experience: Years

Vacancy: 1

Location: Customer Care, Essen, North Rhine-Westphalia, Germany