Technical Support Engineer

This is a market-leading cloud security company founded by top executives from the cyber intelligence community.

The company is experiencing rapid expansion across North America, Europe, and the Middle East. Their clients have reported a 400% return on investment from using their platform. The customer base includes major players in the enterprise space, such as Telefonica. Recently, the company raised $70 million in funding.

The Role

Germany is currently their fastest-growing region in terms of ARR, and their client base continues to expand. This growth necessitates significant investment in their Technical Support team to ensure excellent customer service.

Success in this role involves resolving complex customer issues efficiently, helping customers maximize their cybersecurity investments through expert support, and collaborating internally to reduce resolution times.

What We Are Looking For :

• Professional level proficiency in English
• At least 4 years of experience in a Technical Support role
• Experience with a cybersecurity vendor or within the infrastructure/networks space
• Strong working knowledge or experience with cloud technologies such as AWS, Azure, and GCP