Customer Service Specialist • German | Hybrid- Relocating to Dublin

Location : Hybrid (Dublin office 3 days / week, WFH Monday & Friday)

Hours : 8:00 AM – 4:30 PM, Monday to Friday

About the Role

TELUS Digital is seeking a German-speaking Customer Onboarding Specialist to assist new customers in implementing HR software. If you are passionate about technology, problem-solving, and customer success, this role is ideal for you.

Your Responsibilities :

• Guide new customers through onboarding via emails & video calls.
• Ensure customer satisfaction by providing expert product advice.
• Assist with importing and validating customer data.
• Create training materials such as webinars and help center articles.
• Optimize processes and contribute to automation improvements.

What You Need :

• Fluent German (C-level) and English (spoken & written).
• Experience in Customer Success or similar customer-facing roles.
• Strong problem-solving skills and a customer-first mindset.
• Proficiency in MS Office (Excel) and data-driven work.

Bonus Points For :

• Experience with B2B software, Zendesk, Gainsight, or Jira.
• Passion for digital transformation in HR.

Additional Benefits :

• Stable, permanent employment with regular training.
• Healthcare benefits from Day 1, including GP services & vision tests.
• Community initiatives: CSR projects & team engagement events.

Location: Customer Service Specialist • Bochum, North Rhine-Westphalia, Germany