Senior Operations Delivery Specialist (m/f/d) - Telecom & Fiber

Are you an experienced operations or project manager with a background in telecom or fiber? Are you looking for a role where you can bring clarity, coordination, and structure to a growing organization?

At GlobalConnect, we’re expanding fast and to keep up, we need someone who knows how to keep operations on track. As Senior Operations Delivery Specialist, you’ll be the link between our German organization and the broader group, especially our Group Network Operations team. This is a hands-on, structured role where your experience will make a real difference from stabilizing supplier relationships to improving cross-border collaboration.

What the role is about
You’ll step into a role that’s both new and much needed created to bring structure, clarity, and smoother coordination between our operations in Germany and the wider GlobalConnect group. You’ll be the one making sure projects don’t just start but move forward and that the right people talk to each other at the right time.

You’ll coordinate technical operations, support rollout and incident processes, and ensure our internal teams and partners are aligned. You’ll work closely with the NetCo team and report to the Manager for Cost and Operational Excellence in Group Network Operations. You’ll be based in Hamburg and collaborate across departments from Technology to B2B both locally and internationally.

You’ll be responsible for:

• Leading regular syncs to keep everyone on the same page
• Designing and establishing processes as well as consolidating workflows between the Group and Germany. You will also monitor and continuously improve defined processes
• Coordinating and following up on technical processes from planning and rollout to operations.
• Acting as the local contact for NetCo and supporting project implementation across Germany.
• Keeping project tracking and reporting up to date
• Communicating clearly with internal stakeholders and external suppliers in both directions

About the team
You’ll join a tight-knit, international operations team of six, working across markets to support fiber infrastructure. We work in a hybrid setup, with a focus on collaboration, transparency, and making things work not just in theory, but in practice. In Germany, you’ll be our central point of contact and coordination. You will receive the full support of the German teams and management and will work together with the team leaders to achieve the goals.

Why this role matters
Right now, the connection between our German operations and group-wide network organization will be your responsibility. Your role is to streamline this link, making sure nothing gets lost between planning, execution, and daily operations.

To make an impact in this role, we believe you should bring:

• Several years of experience in telecom operations or fiber projects.
• A solid background in project or operations management.
• Familiarity with tracking tools, reporting, and working with suppliers.
• Full professional fluency in German and English.

You don’t need to write a personal letter. A CV or your LinkedIn profile is enough unless there’s something important, we should know that’s not already there.