Senior Data Center Technician

Job Description: Microsoft Senior Data Center Technician (DCT)

As a Microsoft Senior Data Center Technician (DCT), you will demonstrate expertise in standard processes and procedures for preparing, installing, diagnosing, troubleshooting, replacing, and decommissioning equipment. You will also have a holistic understanding of the functions and interactions between network and server equipment. Your role includes providing input for process improvements and guiding other technicians.

Microsoft’s Cloud Operations & Innovation (CO+I) powers our cloud services. As a CO+I DCT, you will play a key role in delivering core infrastructure and foundational technologies for services like Bing, Office 365, Xbox, OneDrive, and Azure. CO+I emphasizes employee development through training, career rotation, diversity initiatives, and certifications.

Our infrastructure includes over 200 data centers across 32 countries, supporting services for more than 1 billion customers and 20 million businesses worldwide. We prioritize environmental sustainability and operational efficiency to meet evolving business needs.

Microsoft’s mission is to empower every person and organization to achieve more. We foster a culture of growth, innovation, collaboration, and inclusion, grounded in our values of respect, integrity, and accountability.

Qualifications

Required Qualifications:

• High school diploma, GED, or equivalent, with basic knowledge of computer hardware and components, and experience supporting IT equipment or related technology.

Background Check Requirements:

Ability to meet security screening requirements, including passing the Microsoft Cloud background check upon hire and every two years.

While not mandatory, preferred qualifications include:

• Associate degree in computer science or related field, or equivalent experience.
• Experience in a production, mission-critical data center environment.
• Certifications such as CompTIA A+, Server+, Network+, Data Center Foundation Certification, Microsoft Certified Professional, among others.

Responsibilities

• Apply advanced diagnostic and troubleshooting skills to identify issues quickly.
• Decommission hardware following standard procedures for complex systems.
• Delegate installation, deployment, and replacement tasks to technicians, providing guidance on setup and startup/shutdown procedures.
• Ensure quality execution, coordinate downtime, and inform stakeholders to minimize rework.
• Guide technicians in completing complex tasks and escalate issues as needed.
• Verify safety and deployment standards, including grounding, labeling, and cabling.
• Ensure security compliance during decommissioning and data destruction processes.
• Monitor KPIs through dashboards and performance discussions.
• Train and mentor technicians, providing on-the-job guidance.
• Participate in safety briefings and ensure compliance with safety protocols.
• Maintain accountability for service quality and user experience.

Benefits may include healthcare, educational resources, discounts, savings programs, parental leave, networking opportunities, and more, depending on employment location and nature.