Technical Product Manager (f/m/x) Haematology

Technical Product Manager (f/m/x) Haematology

Join us for the Technical Product Manager (f/m/x) Haematology role at Sysmex Europe Haematology.

About the role

As the regional headquarters for the EMEA (Europe, Middle East, and Africa) region, Sysmex Europe SE is dedicated to providing essential healthcare products worldwide. If you're seeking a meaningful and rewarding career, consider joining us as a Technical Product Manager (f/m/x) Haematology.

Your responsibilities

• Handle service requests in the EMEA region (Europe, Middle East, Africa) as 2nd level support
• Monitor the device throughout its entire product lifecycle
• Analyze and resolve technical problems, including on customer sites
• Conduct technical training for support staff in EMEA
• Provide customer support for instrument-specific software applications
• Manage escalations and complaints in cooperation with affiliates, our Japanese headquarters, and suppliers
• Prepare and update technical documentation
• Maintain direct communication with our parent company S-Corp in Japan

Your profile

• Degree in medical technology or a comparable qualification
• Experience in technical support, training, and conceptualization
• Strong expertise in electrical, medical engineering, and IT
• Customer-oriented with motivational skills
• Excellent cross-cultural communication and problem-solving skills

Our benefits

We foster a respectful and trusting corporate culture within Sysmex, emphasizing open communication and inclusivity. Our EMEA Campus offers broad learning and development opportunities, along with social events.

• Work environment: Flat hierarchies, open culture, international setting, after-work networking
• Work-life balance: Flexible hours, hybrid work (60% remote), 30 days annual leave
• Additional benefits: Bonuses, childcare allowance, pension scheme, relocation support, subsidized lunch
• Health & wellbeing: Gym, sports, massages, medical and psychological care, workplace glasses
• Mobility: Public transport subsidy, parking, bike leasing
• Social responsibility: Sustainability and charity initiatives, resource conservation

If you're interested, we look forward to receiving your application with salary expectations and your earliest start date.

Additional information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Product Management and Marketing
• Industry: Medical Equipment Manufacturing