Drone Operations Engineer

Drone Operations Engineer

You would be joining a growing team of 4 colleagues and over 50 robots that are spread all around the globe.

Apply here: Job Application Link

YOUR TASKS

1. Working on the frontline with our customers and the product engineering team to ensure the successful (remote) deployment of the robots and our software solution, potentially at the customer’s facilities.
2. Handling issues while following up with the product team in a timely manner and actively communicating the status to the customers.
3. Documenting and tracking the incidents to assure high quality standards as well as developing internal and external guidelines and tutorials.
4. Collaborating in cross-functional teams for product and process improvements.
5. Working with sales on demos of our solutions at our test site and the customer site.
6. Following up with management and colleagues on identified key issues to continue our success.
7. Provisioning robots for deployment, including preparing and configuring hardware and software to meet customer-specific requirements.

YOUR PROFILE

1. Master’s degree in Computer Science, Electrical Engineering, Mechanical Engineering, or related field.
2. At least three years of support experience in the technology industry.
3. Experience with hardware and software development life-cycle.
4. Experience with Linux and its basic tools like Bash, ssh, Network Manager, etc.
5. Able to work under pressure, as well as in challenging environments, while keeping a positive attitude towards our clients.
6. Able to find creative approaches and fresh perspectives where tasks can be undefined and unstructured.
7. High proficiency in spoken and written English, ability to communicate effectively.
8. Good problem-solving skills.