Incident & Problem Manager (m/f/x)

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At ALDI DX, we develop innovative digital products and services for our employees as well as our customers in 11 ALDI SÜD countries and over 7,300 ALDI SÜD stores worldwide. We drive digital value to offer great quality at the lowest price.

Your Job

• Managing operational issues concerning your product on behalf of our national departments and stakeholders.
• Monitoring incidents and problems related to your product, and developing strategies to optimize product stability, e.g., in monitoring.
• Striving for the resolution of operational malfunctions/incidents, including close cooperation with feature teams.
• Reporting major incidents to stakeholders.
• Contributing creative ideas to ensure continuous product stability.
• Overseeing the rollout of new versions of your product to our national business units.
• Ensuring compliance with SLAs and preparing relevant reports.

Your Profile

• Experience as support engineer, third-level support, incident or problem manager in an agile environment.
• Agile mindset, persuasiveness, decisiveness, and effective communication skills.
• Excellent teamwork skills.
• Experience with ticketing tools like ServiceNow.
• Fluent in English.

Desirable Skills

• Knowledge of IT service management methodologies, ideally ITIL.

Your Benefits

• Flexible mobile working within Germany and flexible hours.
• State-of-the-art technologies.
• Attractive salary, holiday, and Christmas bonuses.
• Future-oriented training and development opportunities.
• Modular onboarding with a buddy system.
• Health activities.

Tech Stack

• M365
• ServiceNow
• Adobe
• SAP
• Lean IX
• And more depending on the role.