Technical Support Manager (m/f/d) CEDI, AFS, Ionpure

Technical Support Manager (m/f/d) CEDI, AFS, Ionpure

Join us at Xylem as a Technical Support Manager (m/f/d) CEDI, AFS, Ionpure.

Location: Close to a Xylem site in Germany, France, Austria, Italy, Belgium, or the Netherlands.

About the division

Xylem's Evoqua Water Technologies division offers solutions in advanced water and wastewater treatment, including chlorine-based disinfection systems, online measurement and control technology, and ultrapure water systems for laboratory and industrial use.

Our actions are characterized by “High-tech”, high quality, and customer proximity.

Position overview

We are seeking committed and reliable team players to join our team as a Technical Support Manager CEDI, Ionpure, AFS (m/f/d).

Key responsibilities

• Provide technical support to the sales team during the sales process, including customer calls, site visits, proposals, and performance projections.
• Size and select appropriate equipment based on customer needs.
• Support programs to enhance customer satisfaction, addressing issues related to reliability, pricing, availability, and technical understanding.
• Disseminate product knowledge and conduct virtual and on-site training.
• Evaluate DC power accessories through lab testing, including software and firmware updates.
• Collaborate with R&D, marketing, product management, and engineering for product improvements.
• Troubleshoot installation issues by working directly with customers and sales.
• Review failure analysis reports and recommend improvements.
• Stay updated on regional regulatory changes affecting equipment design and installation.
• Work closely with the Global Technical Manager of Ionpure for reporting, training, and product performance.
• Coordinate with the EMEA sales team for project design, training, troubleshooting, and specifications.

Minimum requirements

• Bachelor’s degree in engineering or related field; relevant industry experience considered.
• At least 5 years in water treatment or similar industry, with ultrapure water experience.
• Knowledge of water treatment processes, electrodeionization, electrical control systems, and troubleshooting tools.
• Excellent communication skills in English; French skills are highly preferred.
• Ability to travel up to 40%.

Benefits

• Secure, permanent position with competitive salary.
• Performance-related bonuses.
• Comprehensive induction and ongoing training.
• International collaboration and challenging projects.
• Flat hierarchies and open culture.
• Focus on safety and health.
• Contribution to social responsibility through Xylem Watermark.

For inquiries, contact Ward Barbar Amin at +49 1726976222.

Additional details

• Seniority level: Director
• Employment type: Full-time
• Industry: Utilities

This job posting is active and not expired.