App Operations Manager

Seek a new challenge in an autonomous position with the power to achieve quick results. Arise is a popular weight loss app that's active worldwide with 8M downloads and a 4.7 average rating on the App Store. Join our team and be a part of our mission: changing lives by empowering our users to become healthier and happier. We are searching for a candidate who can help Arise reach its full potential and become a leader in the Health & Fitness category. Read on if autonomous work in a young international team is your calling and you love working remotely on a flexible schedule!

Tasks

1. Development and maintenance of the product roadmap
2. Definition of product requirements (user stories specifications)
3. Collaboration with UX / UI designers for an optimal user experience
4. Conducting market and competitive analyses
5. Identification of new features and improvements based on user feedback
6. Creation and prioritization of backlogs
7. Management of releases and feature rollouts
8. Optimization of internal processes and procedures (e.g., support, QA, deployment)
9. Development and maintenance of standard operating procedures (SOPs)
10. Collaboration with customer support to analyze and resolve issues
11. Monitoring app performance and operational KPIs
12. Introduction and maintenance of process automation tools
13. Coordination with external service providers or partners
14. Analysis of user behavior (e.g., via Mixpanel, Google Analytics, Firebase)
15. Creation and presentation of reports and dashboards
16. Measurement and optimization of KPIs (e.g., retention, conversion, churn)
17. A/B testing to validate product decisions
18. Close coordination with management on strategy and goals
19. Organization and management of sprint and planning meetings
20. Communication with stakeholders on status, risks, and milestones
21. Translation of business requirements into technical requirements
22. Monitoring and management of app stores (updates, descriptions, ratings)
23. Release planning and rollout strategies for new versions
24. Management of bugs, user reports, and hotfixes
25. Ensuring compatibility with new OS versions (iOS / Android)
26. Participation in monetization strategy (e.g., subscriptions, in-app purchases)
27. Analysis of growth opportunities and expansion into new markets
28. Development of user acquisition and retention measures
29. Collaboration with marketing for campaigns and product launches

Requirements

• At least 2 years of professional experience in a similar business environment (app experience is an advantage)
• Bachelor's Degree in a business or management-related field preferred
• Great command of English; German or Russian is considered a plus

We’re a great match if you:

• Love the idea of turning operational processes into a well-oiled machine
• Like to get your hands dirty and do the work yourself, not delegate
• Value quick results from autonomous work
• Work in a structured manner, always maintaining an overview and prioritizing tasks
• Are flexible, committed, independent, and determined
• Dislike wasting time on needless bureaucracy and meetings that could be emails
• Seek a challenging but stress-free job with creative freedom
• Enjoy flat hierarchies, short decision-making processes, and close collaboration with the CEO
• Want to be part of a friendly, international, highly committed team based on mutual trust and efficient decision-making
• Wish to contribute to an established, financially stable startup with a 5-year legacy in Health & Fitness
• Prefer flexible part-time and fully remote work options
• Value paid annual leave

How to apply!

Get in touch!

Convince us that you're a match for the position and that we can't miss out on you by applying with:

• Your CV
• An informal cover letter explaining why you are a great fit

If you're looking for a challenge and are ready to achieve something great with us, we can't wait to hear from you!

Bernhard and Team

Key Skills

Six Sigma, Lean, Management Experience, Process Improvement, Microsoft Outlook, Analysis Skills, Warehouse Management System, Operations Management, Kaizen, Leadership Experience, Supervising Experience, Retail Management

Employment Type : Full Time

Experience : 2+ years

Vacancy : 1