IT-Service-Administrator (m/w/d)

The Diocese of Trier is one of the largest employers in Rhineland-Palatinate and Saarland and offers you much more than an attractive workplace: in the Diocese of Trier, you are part of a community of service in which you really count - with your personality, your strengths, your talents and abilities. The Diocese of Trier offers you a wide range of opportunities to develop yourself further and achieve your goals.

For the Service and Operations team in the IT Service Management department of the Episcopal Vicariate General, we are looking to fill a full-time position in Trier as soon as possible (up to 40% mobile working possible) as a

IT Service Administrator (m/f/d)

The IT Service Management department provides the employees of the diocese with extensive IT and communication services. It is responsible for IT procurement, service, provider and contract management, support and operations.

These are your tasks:

• Administrative work in a complex IT environment (currently approx. 3,500 users, Microsoft 365, Intune, Active Directory, Entra, SAP/ERP, cloud applications/SaaS, network infrastructure, Linux servers, Windows servers, Modern Workplace, document management systems, digital administration, process digitization, service management, printing and scanning services, telephony, identity and access management, information security, business continuity)
• Receiving, processing and resolving faults and service requests (fluid level 1/level 2 support), supporting our IT users in the use of existing IT services
• Use and further development of our IT service management application
• Contributing to the digitalization strategy of the Diocese of Trier by further developing the system landscape and services in collaboration with our requirements management team
• Carrying out project tasks as part of a team

What you should bring in terms of professional and personal qualifications:

• Completed bachelor's or university/university of applied sciences degree in computer science, or training (e.g. as an IT specialist with several years of professional experience), or an equivalent qualification
• Very good administrative knowledge in as many of the topics listed above as possible
• Enthusiasm for technology and interest in new technologies that support our users in completing their tasks in the best possible way
• A strong communicator, reliable, service-oriented and team-oriented personality
• Relevant professional experience, up-to-date IT knowledge combined with the desire to develop further
• Ability to work independently, in a networked and structured manner
• Very good written and spoken German and knowledge of English relevant to the position

What we offer you:

• Exciting and varied work in a dynamic environment, including participation in the future-oriented and comprehensive digital transformation of the Diocese of Trier
• An attractive salary in accordance with the provisions of the Church Employment and Remuneration Ordinance (KAVO) up to pay grade 10 depending on your qualifications and experience
• A comprehensive range of further and advanced training opportunities with the opportunity for individual development and specialization
• Working in a modern administration that has been recognized for its family-friendly HR policy
• Flat hierarchies and short decision-making processes
• Attractive flexitime model including flexible working hours
• Supplementary pension scheme via the church supplementary pension fund (KZVK)
• A workplace that also has a place for practiced faith

A detailed cover letter, your CV, certificates and, if applicable, proof of further training are absolutely essential when applying. Please send applications by 31.05.2025 to:

bewerbungen@bistum-trier.de

(in a PDF file)

Episcopal Vicariate General Trier

Personnel planning, recruitment and deployment

Mustorstrasse 2

54290 Trier

If you have any questions about the position and the tasks, please contact the head of the IT Service Management department, Dr. Boris Neubert, boris.neubert@bistum-trier.de .

We ask recruiters to refrain from contacting us.

Additional information:

Requirements for the applicant:
Advanced knowledge: IT, customer service, customer support