IT-Supporter (m / f / d)

Time for a change of scenery with a new job as a Service Desk Agent? Tell us your qualifications and wishes! We have contacts with top companies throughout Germany. Our colleagues at Randstad professional solutions will find the job you need for your happiness in a permanent position directly with a client from the IT sector in Dortmund. Send us your application documents online. We'll take care of everything else - completely free of charge for you, of course. We are proud of our open company culture and welcome every application.

Here's what our clients offer

• Fast and smooth placement in a permanent position directly with our clients
• Trusted contacts with companies in the region thanks to many years of market presence
• Appreciative and trusting support throughout the entire placement process
• Intensive preparation for the interview with our client
• Salary structure depending on qualifications and professional experience
• Recording, classifying and prioritizing request and fault tickets
• 1st and 2nd level support by telephone, e-mail and ticket system
• Support with IT projects
• Maintenance and documentation in the knowledge database
• Resolving faults or forwarding them to downstream units

Your profile

• Successfully completed training in the IT sector
• First professional experience in 1st and 2nd level support is an advantage
• Confident written and spoken German skills
• Strong customer and service orientation
• Ability to work in a team and strong communication skills
• An independent and quality-oriented way of working