IT Service Manager (m/f/d) with management responsibility

Shape our IT service processes together with your team of 15!

IT Service Manager (m/f/d) with management responsibility

Dreieich

Who we are:

The Pan Dacom Group is an international IT system house and technological leader with its own hardware and software development in Germany. With over 300 employees and decades of experience, we plan and implement complex network solutions for companies and carriers. Our success is based on excellent service, technological innovation and long-term partnerships - with our customers as well as with our team.

What you can expect:

• Employee management: You will manage a 15-strong team in a professional and disciplinary capacity.
• Service responsibility: You are responsible for IT service management, including the coordination and monitoring of ongoing projects and ensuring service quality.
• Regular reviews: You will conduct regular service review meetings to review SLAs and KPIs.
• Clear escalation management: You take control of escalations - internally and towards customers and suppliers.
• ITIL & further development of services: You are responsible for and optimize our ITIL-based service processes and systematically develop our managed services and network operation processes further.
• Presales involvement: You support the calculation of offers and tenders.
• Performance orientation: You monitor the service KPIs and continuously develop them further.

What you bring to the table:

• Qualification: You have a degree or training in the commercial or technical field.
• Management experience: You have already led larger teams and have a high degree of entrepreneurial thinking and action.
• IT service management know-how: You have extensive experience in this area and are ITIL-certified.
• Technical expertise: You are very familiar with enterprise and carrier networks as well as network operations and managed services.
• Project management expertise: You are confident in using both classic methods (e.g. Prince2) and agile approaches (e.g. SCRUM).
• Consulting & Presales: You impress with your customer focus and experience in dealing with tenders.

What we offer you:

• Work-life balance: Up to 33 vacation days and the option of mobile working.
• Development & promotion: A wide range of training opportunities through our in-house Academy.
• Top equipment: Own company car incl. fuel card for private use.
• Attractive working environment: Modern office campus with ideal transport links (A661/A3) and employee parking spaces - including underground parking garage.
• Security & prospects: Permanent job in a successful, owner-managed company.
• Additional benefits: Job bike, company pension scheme, accident insurance, corporate benefits and anniversary payments.
• Team culture: Flat hierarchies, an informal culture, short decision-making processes and regular events.
• Sustainability: Ecologically certified by EcoVadis - we take responsibility.

Apply online now

Send us your application documents (CV, references) today using the following online application form. Please let us know when you would like to start and your salary expectations. We look forward to hearing from you.

Is the job right for you and do you feel it appeals to you?
Then apply via our online application form.

If you have any questions, please call Ms. Helen Davari: 06103/932 150.

Pan Dacom Networking AG - Dreieich Plaza 1B - 63303 Dreieich
Web: www.pandacom.de