youdidIT for projects at European Commission/European Patent Office: IT-Support Engineer facing[...]

youdidIT for projects at European Commission/European Patent Office: IT-Support Engineer facing off executives/On-Site Munich

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Personal Technology Assistant

IT-Support engineer with outstanding communication skills.

European citizenship is required as the customer is an European Organization.

Remote work is NOT possible.

The customer is a large-sized European institution based in Munich. Position is on-site in Munich-Germany.

Responsibilities

• Handle end-user computer and network requirements
• Perform hardware installation and troubleshooting
• Install and troubleshoot hardware such as desktops, laptops, scanners, projectors, printers, video conference equipment
• Install application software like Microsoft Office, antivirus, and communication tools (Teams, Zoom, etc.)
• Resolve network and internet connectivity issues
• Install and maintain network devices such as Wi-Fi access points and routers
• Maintain printers and printing services
• Assist in setup and monitoring of video live streaming and video conferencing
• Document support requests and actions in the ticketing system

Qualifications

• Excellent communication skills; on-site support facing off with executives
• Minimum 5 years’ experience in a similar support role
• Experience with Windows 7/10, Office 2010, browsers, Skype, Adobe, etc.
• Good understanding of computer hardware, printers, and VICO systems
• Ability to diagnose and repair desktop hardware
• Strong troubleshooting and support skills
• Experience with incident and change management
• Ability to install and replace hardware components
• Experience with Video Conferencing systems (VICO)
• Ability to manage multiple issues simultaneously
• Excellent English communication skills (written and verbal)

Benefits

Start expected in July 2025. Competitive salary based on experience. On-site presence in Munich, Germany is mandatory.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Professional Services