Service Level Engineer (all gender)

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Service Level Engineer (all gender), Munich

Client:

OSB AG

Location:

Munich

Job Category:

-

EU work permit required:

Yes

Job Reference:

c5f488a51c12

Job Views:

1

Posted:

19.04.2025

Expiry Date:

03.06.2025

Job Description:

Make it happen

YOU...

• are a member of the SPO Technical Team in the domain of the Service Provision, specifically in the area of Service Level Management
• support the Service Level Manager for any issues related to the KPIs and for the overall achievement of the following tasks
• are responsible for Data collection and producing the KPI Reports
• are responsible for supporting the chairing of the KPI Review Boards (including generating Minutes of Meeting and following up on Actions)
• review any KPI violations and recommend any correction actions
• analyze any changes to the KPI Regime including Validation
• perform Financial Simulations as required
• perform KPI Impact Analysis for any Infrastructure upgrade or Operational changes/improvements
• provide suggestions for improvement to KPI definitions

Be our forward thinker

YOU...

• have a university degree in a relevant field (e.g. Commercial Engineering, Economics, Engineering, Physics, Computer Science, Telecommunications or Electronics), appropriate high school degree or relevant work experience
• have experience in similar activities, better if acquired in Space or Defence programs, or in highly security-sensitive commercial sectors (e.g. finance)
• have experience in the Galileo program, and especially knowledge of the Galileo-specific accreditation processes and methodology, will be a preferential factor
• have in-depth knowledge and experience of methodologies involved in service level management (KPI, metrics, calculation of liquidated damages)
• have in-depth knowledge and experience of methodologies involved in system and service monitoring