Customer Support Specialist (all genders) German Speaker

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Client:

TeamViewer

Location:

Job Category:

Customer Service

EU work permit required:

Yes

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Job Reference:

531665eab9b4

Job Views:

1

Posted:

13.05.2025

Expiry Date:

27.06.2025

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Job Description:

Responsibilities

Are you open, communicative, and love working with a diverse range of customers to help them with their IT challenges? Then join our Customer Support Team and satisfy our customers by delivering an outstanding customer experience.

• Support our existing customers with their technical and accounting issues over the phone and via email
• Provide support to our customers by answering inquiries via our ticket system and support chat
• Prepare offers for prospective customers, tailoring solutions to their individual needs
• Show our software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges
• Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers

Requirements

• University degree in the field of economics, or other relevant vocational education such as commercial or technical training
• Fluency in German and English is mandatory; other languages are a plus
• First professional experience in a customer-focused role is a plus
• Determination, enthusiasm, and willingness to learn
• High level of multi-tasking, open-mindedness, combined with a flexible and stress-resilient approach to work
• Ability to work independently as well as part of a team
• Strong communication skills and passion for working with people

What we offer

• Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks, and regular salary reviews
• Access to Corporate Benefits platform with many discounts
• Quarterly team events and company-wide celebrations
• Open door policy, no dress code rules, frequent All Hands and Leadership Lunches
• Hybrid and Flexible work time with up to 50% home office
• Work From Abroad Program allowing up to 40 days of work from abroad
• We celebrate diversity as one of our core values; join and drive one of the c-a-r-e initiatives with us!