Parts Specialist

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

ESSENTIAL JOB FUNCTIONS

1. Follow and promote all company customer service programs, i.e., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
6. Maintain and secure the cash drawer, accept cash and/or checks, accurately make change, and process credit card transactions.
7. Process exchanges and returns for credit in a friendly manner, following company policies and procedures.
8. Address and resolve customer complaints in a friendly manner.
9. Assist with daily tasks such as image maker updates, planogram updates, freight receival, stocking shelves, fronting and facing, cleaning, etc.
10. Perform operational tasks including merchandise returns, stock adjustments, and inventory counts.
11. Operate brake lathe and other store test equipment after training and meeting company requirements.
12. Perform in-store services for customers (where laws permit), such as installing wipers, testing and charging batteries, scanning vehicle trouble codes, replacing headlight capsules, etc.
13. Drive a delivery vehicle to make deliveries as needed, provided driving record meets company requirements.
14. Perform other duties as assigned.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required:

• Ability to quickly match alphanumeric sequences
• Ability to provide outstanding, friendly, and professional customer service
• Ability to multitask, handling customers on the phone and in-store simultaneously
• Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service
• ASE certification
• Fluency in multiple languages (Spanish highly desired)

O’Reilly Auto Parts has a proven track record of growth and stability. We promote from within and encourage career growth within the organization.

Total Compensation Package:

• Competitive wages & paid time off
• Stock purchase plan & 401(k) with employer contributions starting day one
• Medical, dental, & vision insurance with optional FSA