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- To provide a high level of pre-sales and technical support to our DACH customer base
- To support the European sales organisations on product demonstrations and evaluations at customers premises
- To help existing channels with project design and dealing with specifications / quotations
- To liaise with both Sales & European Technical departments to ensure product knowledge is fully up to date and awareness of all product deletions / end dates / new product dates to ensure up to date solutions are given to client at all times
- To provide detailed, accurate and timely reporting on all pre-sales activities, product and customer issues
- To support the incoming calls from distributors and channel customers
- To follow up leads from CRM database or exhibitions
- To follow up on marketing incentives or product promotions
- To be a conduit between BDM and Technical support allowing a much more coordinated approach to customer interaction
- To improve the management of our inbound calls
- To follow up cold calls/new leads (new business generation) & pass qualified leads to Key Account Manager/BDM
- To attend important project meetings with the European sales team
- To provide on-site support at all levels
- To manage loans (sample units)
- Any other ad-hoc duties as deemed necessary by the Country Manager
Requirements:
- A proven track record in a similar pre-sales role
- Extensive experience within a CCTV pre-sales and technical environment
- Full working knowledge of CCTV products specifically in relation to IP product range
- Full working knowledge of Visio / Cad or equivalent schematic drawing programmes
- An Engineering Degree Level Education would be advantageous
- PC Literate - Intermediate & Advanced ‘Microsoft Office’ skills to include Excel & PowerPoint
- Excellent verbal and written communications skills
- A desire to make a positive impact on the market and brand recognition
- Ability to work both on own initiative and as a team player
- Ability to communicate on all levels in a clear and concise manner both verbally and written (electronically)
- Ability to develop strong and lasting relationships with both internal colleagues and external customers & partners
- Ability to demonstrate excellent ‘customer service’ approach
- Ability to demonstrate independent thinking and good clear judgement
- Ability to demonstrate motivation of teams to achieve targets
- A team player – demonstrate success in team situations
- Logical and well organised with exceptional attention to detail
- Displays a pro-active approach and is a ‘solution finder’
- Promotes ‘positive, solution finding’ focus to all areas of work
- Self-motivated and able to work under own initiative
- Proven time management, administration and presentation skills
- Proven ability to plan workloads and meet tight deadlines set by both clients and colleagues
- English Language essential plus at least the local European language
- Clean Driving License
Seniority level
Seniority level
Not Applicable
Employment type
Job function
Job function
Engineering and SalesIndustries
Security and Investigations
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