Presales Manager (DACH)

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• To provide a high level of pre-sales and technical support to our DACH customer base
• To support the European sales organisations on product demonstrations and evaluations at customers premises
• To help existing channels with project design and dealing with specifications / quotations
• To liaise with both Sales & European Technical departments to ensure product knowledge is fully up to date and awareness of all product deletions / end dates / new product dates to ensure up to date solutions are given to client at all times
• To provide detailed, accurate and timely reporting on all pre-sales activities, product and customer issues
• To support the incoming calls from distributors and channel customers
• To follow up leads from CRM database or exhibitions
• To follow up on marketing incentives or product promotions
• To be a conduit between BDM and Technical support allowing a much more coordinated approach to customer interaction
• To improve the management of our inbound calls
• To follow up cold calls/new leads (new business generation) & pass qualified leads to Key Account Manager/BDM
• To attend important project meetings with the European sales team
• To provide on-site support at all levels
• To manage loans (sample units)
• Any other ad-hoc duties as deemed necessary by the Country Manager

Requirements:

• A proven track record in a similar pre-sales role
• Extensive experience within a CCTV pre-sales and technical environment
• Full working knowledge of CCTV products specifically in relation to IP product range
• Full working knowledge of Visio / Cad or equivalent schematic drawing programmes
• An Engineering Degree Level Education would be advantageous
• PC Literate - Intermediate & Advanced ‘Microsoft Office’ skills to include Excel & PowerPoint
• Excellent verbal and written communications skills
• A desire to make a positive impact on the market and brand recognition
• Ability to work both on own initiative and as a team player
• Ability to communicate on all levels in a clear and concise manner both verbally and written (electronically)
• Ability to develop strong and lasting relationships with both internal colleagues and external customers & partners
• Ability to demonstrate excellent ‘customer service’ approach
• Ability to demonstrate independent thinking and good clear judgement
• Ability to demonstrate motivation of teams to achieve targets
• A team player – demonstrate success in team situations
• Logical and well organised with exceptional attention to detail
• Displays a pro-active approach and is a ‘solution finder’
• Promotes ‘positive, solution finding’ focus to all areas of work
• Self-motivated and able to work under own initiative
• Proven time management, administration and presentation skills
• Proven ability to plan workloads and meet tight deadlines set by both clients and colleagues
• English Language essential plus at least the local European language
• Clean Driving License

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Sales

• Industries

  Security and Investigations

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