Technical Trainer

Job Description

Primary Function of Position:

The Technical Trainer will be responsible to conduct trainings across all technology platforms including the Digital Portfolio, support all training needs of stakeholders in the Services Business Unit, collaborate cross-functionally, and help to manage the product fleet in the Freiburg office. This individual will also be involved in training development and should have a basic understanding of training design with a curiosity to learn more.

The Technical Trainer will partner with an Instructional Design team to build effective learning programs for direct and in-direct markets to ensure customers have the necessary tools to launch, optimize and sustain successful robotic programs. This individual will be actively involved in team training, program support, continuous improvement initiatives, and process improvements

Roles and Responsibilities:

• Participate in all phases of learning projects, including, analysis, design, development, implementation, & evaluation
• Collaborate with internal partners within Global Commercial Enablement, Product Support, Global Business Systems, HR, Talent Development and other cross functional partners to standardize business processes
• Program manager and course facilitation for DaVinci and Ion training programs
• Conduct assessments and evaluations as defined by course protocol
• Master processes and make recommendations to improve training effectiveness
• Maintain critical documentation for standard operating procedures and key processes
• Proactively communicate task and project status to internal and external stakeholders
• Collaborate with Commercial Enablement Operations team for training certification and record keeping
• Participate in process improvement efforts
• Leverage various formats and venues for training programs, such as instructor-led, self-led, distance learning/remote, video and podcast, etc. to maximize the impact of the content while optimizing costs.