Customer Operations Technician - level III

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Customer Operations Technician - level III, Frankfurt

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Client:

Equinix

Location:

Frankfurt, Germany

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

024ca6a81884

Job Views:

1

Posted:

09.05.2025

Expiry Date:

23.06.2025

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Job Description:

Who are we?

Equinix is the world’s digital infrastructure company, operatingover 260 data centersacross the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

The Customer Operations Data Center Technician handles work order requests, maintains detailed documentation, and supports higher-level orders. Responsibilities include racking and stacking equipment, assisting with installations and cross-connects, conducting basic testing, and troubleshooting. The role also involves supporting operations and security teams, ensuring customer satisfaction, managing deployment expectations, providing on-site support, and assisting with projects under supervision.Come join our amazing Team in FR13.2, Frankfurt!

Responsibilities

Promptly review and respond to work order requests

Collaborate on higher-level orders as needed

Maintain comprehensive documentation in the ticketing system

Installations

Rack and stack semi-routine customer equipment

Support routine installations, including ladder racks, fiber raceways, cable management, patch panels, ground cabinets, post racks, tape changes, and backup tasks

Cross-Connect

Assist with standard cross-connect work orders, including installation, terminations, and modifications

Testing / Troubleshooting

Support basic testing and installations

Assist with Layer 1 cross-connect certification testing

Perform semi-routine testing as advised

Stakeholder Partnership

Support operations and security teams as needed

Customer Management

Ensure customer satisfaction by adhering to order execution requirements

Provide exceptional customer service

Aid in managing time expectations for new deployments

Offer on-site support through access and escorting services

Qualifications

Language Skills:Proficiency inGermanand English.

Educational Background:Completed training inIT or Telecommunications Engineering.

Experience:Work experience in the IT field, hand-on experience with Hardware maintenance and installation, ticketing systems

Customer Service:High customer and service orientation.

Technical Skills:Very goodcomputer skills.

What We Offer

30 days of vacation per year

Compensation for overtime or time off in lieu

Company pension contributions and retirement benefits

Subsidy for the use of public transportation and lunch

Job bike

Partial coverage of gym or sports club membership fees

Company stock program

Sports events and company activities

Work clothing

Great colleagues and a corporate culture where it's fun to contribute energy and initiative

Fachinformatiker/-in

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.