SUPERVISORY HEALTH SYSTEM SPECIALIST

About the Position:
You will serve as a Supervisory Health System Specialist in the Landstuhl Regional Medical Center (LRMC) Resource Management, Patient Appointment System.

This is a Direct Hire Solicitation

Duties

• Provides administrative supervision of Appointment Clerks and Medical Support Assistants, planning work to be accomplished by subordinates, discussing workload distribution, and preparing schedules for completion of work.
• Directs training activities of newly assigned staff and re-training of current staff, educating them on MTF appointing rules and registration
• You will serve as the health care facility expert in scheduling clinic appointments and centralized appointing.
• Ensure all LRMC beneficiaries receive timely appointments for all specialty care referrals.
• Ensure that Call Center phone system applications are up and running every workday.
• Participate in meetings and/or conferences/teleconferences regarding issues affecting the Patient Appointment System.
• Provide data management and health systems support and coordinate with multiple supervisors, quality managers, specialists and technicians.
• Create and maintain SharePoint sites, PowerPoint presentations, business cards, signs, and other documents required for presentation, training, etc.
• Collect and maintain work center statistical data for trend analysis of ongoing clinical investigations.
• Coordinating, updating, and creation of Central Appointment System booking protocols.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• One year trial/probationary period may be required.
• Applicants must comply with the Exceptional Family Member Program requirements as outlined in the DoD Instruction 1315.19.
• Must be able to satisfy the requirements of the 26JUL12 DODI 1400.25 V1230, DoD Civilian Personnel Management System: Employment in Foreign Areas and Employee Return Rights. Visit https://www.esd.whs.mil/DD/DoD-Issuances/140025/.
• This position is subject to screening and update of required immunizations.
• This position has a mandatory seasonal influenza vaccination requirement and is therefore subject to annual season influenza vaccinations in accordance with Defense Health Agency Procedural Instruction 6025.34.
• This position requires a one-year probation to assess your ability to perform supervisory duties unless previously completed.

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document .

Specialized Experience: One year of specialized experience which includes experience performing duties including patient-facing customer service; input appointment templates, ensuring access standards are met; following and updating appointment booking protocols; using various software programs to input and/or access medical information; providing work-related guidance to co-workers. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-07).

OR

Education: Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree with a major study in hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration.

OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the first year (total graduate semester hours minus 18) by 18. Add the two percentages.

About the company

The United States Department of Defense is an executive branch department of the federal government charged with coordinating and supervising all agencies and functions of the government directly related to national security and the United States Armed Forces. The DOD is the largest employer in the world, with over 1.3 million active-duty service members as of 2020. More employees include over 826,000 National Guard and reservists from the armed forces, and over 732,000 civilians bringing the total to over 2.8 million employees. Headquartered at the Pentagon in Arlington, Virginia, just outside Washington, D.C., the DoD's stated mission is to provide "the military forces needed to deter war and ensure our nation's security".

Notice

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