Support Engineer, Technical Support (Full-time,...

At Nexus, part of French IN Groupe, we secure the new society that emerges in the ever-expanding world of digital transformation. By challenging ourselves to go further and do better, we’re developing technology for high-demand global clients. Nexus’ Smart ID solutions and IoT platforms are changing how we perceive trusted identities. Do you want to be a part of our journey?

Pamela Kiewitt, our Head of Technical Support, is looking to strengthen the team with a talented Support Engineer, to join our office in Berlin or in Ettlingen (near Karlsruhe).

What we offer you

• Support more than clients such as Northvolt, Sweco, Danfoss, Airbus, Volkswagen, Siemens, and more.
• Promote digitalization strategies and enable Zero Trust to ensure successful identity-based security solutions.
• Expand our organization's European footprint by supporting and innovating in Identity Management across our network.
• Thrive in tech and in an international environment.

What you will be doing at Nexus

The Support Engineer role is complex and key at Nexus. This is no 'turn it off and on again' support — our cases are usually very complex and require a high level of product knowledge and understanding of related areas such as networking, databases, containers, certificates, etc.

Responsibilities include but are not limited to :

• Taking ownership of support tickets, responding promptly, and delivering quality solutions professionally.
• Advising customers & partners on product use and applications.
• Troubleshooting issues via web meetings.
• Understanding technical issues and the customer's history to identify patterns and common points.
• Enhancing the customer experience with our products and services.
• Collaborating closely with Engineering and Sales teams to direct customer questions or requests.
• Providing feedback for organizational improvements.
• Understanding practical applications, advantages, and shortcomings of our products.
• Building long-lasting relationships with customers and partners.
• Representing Nexus globally.

About you

• You are customer-focused and solutions-oriented.
• You enjoy solving complex problems.
• You like viewing existing solutions from new perspectives and collaborating with stakeholders.
• You are open-minded, flexible, and capable of working independently or in a team.

Qualifications

• You have an IT or Engineering background and ideally experience in technical support.
• You are confident in networking and familiar with containers.
• You are comfortable working in German and English.

Preferred Qualifications

• Experience with PKI and IT Security is a plus, but not mandatory — we’re happy to teach you.

Please upload your CV in English.

Not sure if you meet all qualifications?

We value diverse experiences. If you're close to the qualifications, we encourage you to apply.

Nexus is an equal opportunity employer. We believe in being ONE Nexus. Everyone is welcome regardless of background or appearance. Our technology and workplace are inclusive. Bring your unique perspective and background to help us innovate and secure the world.