Customer Service Specialist• German | Hybrid- Relocating to Dublin

Customer Service Specialist• German | Hybrid- Relocating to Dublin

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HR Coordinator | Recruitment Specialist | CIPD Member

Customer Onboarding Specialist – German

Location: Hybrid (Dublin office 3 days/week, WFH Monday & Friday)

Hours: 8:00 AM – 4:30 PM, Monday to Friday

About the Role

TELUS Digital is seeking a German-speaking Customer Onboarding Specialist to support new customers in implementing HR software. If you enjoy tech, problem-solving, and customer success, this role is ideal for you!

Your Responsibilities:

• Guide new customers through onboarding via emails & video calls.
• Ensure customer satisfaction by providing expert product advice.
• Assist with importing and validating customer data.
• Help create training materials (e.g., webinars, help center articles).
• Optimize processes and contribute to automation improvements.

What You Need:

Fluent German (C-level) and English (spoken & written).

Experience in Customer Success or a customer-facing role.

Strong problem-solving skills and a customer-first mindset.

Proficiency in MS Office (Excel) and data-driven work.

Bonus Points For:

Experience in B2B software, Zendesk, Gainsight, or Jira.

Passion for digital transformation in HR.

• Stable, permanent job with regular training.
• Healthcare benefits from Day 1, including GP service & vision tests.
• Community initiatives: CSR projects & team engagement events.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Human Resources Services