Customer Support - German - Lisbon

Employment type : Full-time (6 month contract)

DUTIES AND RESPONSIBILITIES :

• Provide support to customers by phone email chat and social media channels
• Handle with all questions and inquiries about products and services
• Actively work on the optimization of all processes related to customers
• Closely work with other together with other departments for example Sales and Marketing

REQUIREMENTS :

• Native / fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Ability to listen actively identify apply and explain service with expertise clarity and solve issues in the first contact with customers
• Ability to handle stressful situations
• Previous Contact Centre or Customer Service experience (preferable)
• Enthusiastic and skilled in technology applications (using a smartphone tablet or computer)
• Good and customer-friendly service
• Curious and persistent in solving issues
• Organized and can keep a cool head even in stressful situations

BENEFITS :

• Modern office in a city center with open spaces easy to access with public transportation
• Comprehensive initial training and and guidance to make sure youre well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance and much more

Key Skills

Employment Type : Full Time

Experience : years

Vacancy : 1