Senior Account Manager, Amazon Vendor Services - EU Softlines

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About This job can be based in any of the main EU corporate offices (London, Munich, Paris, Madrid, Milan)

We are seeking a dynamic and experienced professional to join our EU Fashion team. In this senior role, you will serve as the EU lead Account Manager (internal job title: Strategic Brand Specialist) for our Amazon Vendor Service (AVS) program and manage one of our biggest and most strategic vendors in Fashion, acting as a consultant and influential partner for senior stakeholders to drive long-term growth.

Amazon Vendor Services (AVS) is a paid B2B service that helps strategically grow complex brands on Amazon. You will have holistic exposure to e-commerce operations at a European level. In this role, you will serve as the lead Account Manager for our top-priority vendors, directly responsible for delivering high-quality account management that exceeds their expectations. Delivering results through others by influencing and managing the priorities of multiple stakeholders will be a vital part of your role. You will collaborate cross-functionally to design and execute long-term strategies with your vendors. Leveraging your industry expertise, you will provide guidance to the account team, enabling them to deliver the best customer experience and achieve our goals. This will involve driving selection and promotional activities across categories, defining and monitoring success metrics, and proposing innovative solutions to shape the future of AVS. Furthermore, you will collaborate with external decision-makers, such as Sales and Account Directors, as well as internal stakeholders like Category Leaders, the Head of Vendor Management, Supply Chain Management, and Finance. In this capacity, you will ideate new business opportunities and bring forward creative ideas to elevate our service.

Key job responsibilities

Core Service

• Have impact not only at vendor-level but deliver cross-divisional vendor-projects across Marketing & Promotions, Selection & IDQ (Item Data Quality) and Availability & Operational Excellence. Where possible, scaling best practices to total Consumables.
• Develop and nurture strategic, long-term vendor relationships by delivering exceptional account management that maximizes vendor satisfaction.
• Work backward from vendor and customer needs to identify impactful business opportunities that elevate both the vendor and customer experience.
• Design and execute business strategies across multiple marketplaces and categories, coordinating large cross-functional teams of account managers and supporting functions
• Determine the best approach for optimal team productivity on your accounts, including overseeing and providing strategic direction for other EU workstreams on key vendor priorities.
• Define and audit metric goals for your account, ensuring the account team is set up for success and removing blockers with the right resources.
• As an industry expert, drawing from your professional experience, provide strategic insights that shape the long-term direction of our partnerships.
• Identify new growth opportunities and create customized solutions for scaling across the organization.
• Partner with internal teams (e.g., Advertising, Supply Chain Management) to drive more strategic vendor discussions across functions.

Project Work

• Lead key projects across EU and the Retail business or AVS organization, owning the project design and strategy, delivering end-to-end results.

Applications must include a CV in English for consideration.

About The Team

We are a dynamic and forward-thinking team dedicated to transforming the online fashion shopping experience across Europe. Working with the most beloved fashion brands, we create exceptional shopping experiences that delight millions of customers every day. Our diverse team brings together passionate retail professionals who combine fashion expertise with digital innovation. We partner with iconic brands across the fashion spectrum, from everyday essentials to premium collections, while pioneering new ways for customers to discover and shop their favorite styles.

We are the team that builds strong, lasting relationships with the world's most respected fashion brands, bringing their selection to millions of Amazon customers. We foster a culture of collaboration, continuous learning, and bold thinking, where team members are empowered to innovate and grow. If you're excited about shaping the future of fashion retail and building strategic partnerships with major brands in a fast-paced, customer-obsessed environment, we'd love to hear from you.