Ambassador Client Relations Centre (m/f/d)

Hamburg, HH, DE

Permanent

Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. We combine the best of tradition, technology, and design in writing instruments, watches, leather goods, new technologies, and selected accessories.

What moves you makes us. We create products for people who follow their passions, accomplish things, and wish to leave a lasting legacy. If you would like to become part of this, then apply for the position of:

Ambassador (m/f/d) Client Relations Centre

A full-time position at our Headquarters in Hamburg starting 1 of April 2025.

As Ambassador CRC, you will be the central point of contact for the customers of the Client Relations Centre Europe (CRC).

1. Advising clients in Europe on Sales through our Online Boutique and on After Sales topics.
2. Liaising with clients by phone, e-mail, and Chat in the respective languages: French and English is a must; two other languages (Italian, Spanish, or German) would be a plus.
3. Recognizing and strengthening customers’ interest in purchasing and converting their interest into phone orders.
4. Generating additional sales and increasing the average basket by cross-selling, up-selling, etc.
5. Accurate entry of phone orders, offers, returns, cancellations, and refunds in the internal systems.
6. Supporting customers by phone in entering online orders.
7. Independent handling of customer requests for repair status, price, facilities, and technical explanations.
8. Handling complaints via phone, email, or chat.
9. Monitoring delivery times; Collaboration with the distribution centre regarding availability and delivery dates.
10. Check of creditworthiness of online customers and manual validation of all online orders to ensure reliable fraud prevention.

You’ll have:

1. Completed university studies, training in retail, or comparable education.
2. Excellent knowledge of French; German and English are mandatory.
3. Excellent verbal and written communication skills.
4. Professional experience in high-quality customer service or Call Center, or in hospitality; ideally experience in phone sales.
5. Sales experience/contact with customers in retail is an advantage.
6. Positive attitude; pleasant voice and ability to speak in a manner that is appropriate for customers of luxury goods.
7. Strong customer orientation.
8. Basic knowledge of MS Office is required; knowledge of SAP is a plus.
9. Passion and dedication to represent Montblanc as a brand Ambassador.
10. Flexibility and strong resilience in stressful situations.
11. Willingness to work sometimes on Saturdays and holidays.

In a culture that:

1. Has combined tradition with a pioneering spirit for over 100 years.
2. Extends its innovative approach far beyond product development.
3. Brings together individuality, enthusiasm, and the joy of creativity.
4. Is cosmopolitan, vibrant, and diverse.
5. Invites you to go above and beyond as part of a team.
6. Allows you to develop it, shape it, and leave your mark on it.

In return, you’ll get:

1. An international environment and good development opportunities.
2. An attractive company pension scheme.
3. Company sports and other health programs.
4. Discounted Urban Sports membership.
5. A subsidized ticket for local public transport (HVV-ProfiTicket).
6. An employee car park and free charging stations for electric vehicles.
7. German company bike and a secure bicycle parking area.
8. Special conditions on Montblanc products and products from other Group brands.
9. Employee benefit portals.
10. 30 days holiday.
11. Regular events for employees.
12. Various further training opportunities.

In short: Indulge your passions based on your talents and abilities in an inspiring and diverse culture characterized by employee recognition and support. Experience all this with us.

Apply directly online via the applicant portal and contact Kira Prinzenberg (k.prinzenberg@montblanc.de) if you have any questions.

We look forward to receiving your application and to meeting you! The HR team