Account Manager, Fulfilment by Amazon (German) (m / w / d)

Über uns
Apply as an Account Manager (m / f / d) for the Amazon Marketplace and help us build the most customer-centric company in the world. We offer you the opportunity to further expand the successful 'Fulfilment by Amazon' business from our offices in Berlin, Munich, or Hamburg. As an Account Manager (m / f / d), you will assist Sellers in launching on Fulfilment by Amazon and support them in accelerating their business with our logistics solutions. You will analyze existing processes, identify improvements—especially regarding Seller satisfaction with our services and operational processes—and collaborate with international teams to implement these improvements, contributing significantly to the growth of Amazon Marketplace. This role offers a chance to be part of the future of one of the most innovative companies and to help shape its development.

Amazon Marketplace enables companies to succeed and is continuously reinventing e-commerce. Over two million Sellers, including small businesses, mid-sized companies, and renowned global brands, already use our services. Our vision is to be the place where customers can quickly and conveniently find everything they desire to buy. Working in a fast-growing, international environment, you will enjoy considerable creative freedom for your ideas. Due to our above-average growth, we offer excellent development opportunities.

Key job responsibilities

1. As a central contact, provide competent support to our Sellers within a time-limited account management approach.
2. Monitor the success of your portfolio through detailed evaluations.
3. Participate proactively in training sessions, webinars, and conferences.
4. Collaborate closely with central teams (logistics, marketing) to review Seller experiences and develop improvement measures.
5. Analyze weekly data (evaluations and database queries) to assess the success of the 'Fulfilment by Amazon' program and initiate measures to optimize results if necessary.

Grundqualifikationen

• Native level, fluent in German and English (written and spoken) – an essential requirement.
• Experience in business development, sales, and/or account management.
• Excellent communication and negotiation skills, with the ability to understand and explain complex concepts.
• Strong analytical and project management skills.
• Sense for new trends and a strong customer orientation.
• Willingness to perform and make decisions within a highly dynamic environment.
• Ability to adapt to constant change.
• Very good knowledge of Excel; knowledge of databases and CRM tools is a plus.
• Bachelor's or Master's degree, preferably in business administration, economics, or related fields.

Bevorzugte Qualifikationen

• Proven track record in maintaining client relationships and achieving sales or account management targets.
• Experience in conducting business reviews and stakeholder management.
• Experience in e-commerce or retail is advantageous but not essential.
• Experience with databases, SQL, and CRM tools is advantageous but not essential.

Amazon is an equal opportunity employer. We believe that a diverse workforce is central to our success. We make recruiting decisions based on experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and data security is a top priority. Please see our Privacy Notice for more information. If you need workplace accommodations during the application or onboarding process, please visit our site for more details.

Position: Account Manager Fulfilment By Amazon, German
Location: Cologne, DE