Field Quality Assurance Specialist, Country Aces and Quality Team (m / w / d) - Amazon Deutschl[...]

Über uns

Operations is the heart and soul of everything Amazon does. As a member of the ACES (Amazon Customer Excellence Systems) and Quality team, you will solve complex challenges and contribute to the optimization of delivery station operations, providing the station with sufficient knowledge and appropriate tools to improve performance. Your goal is to identify, design, and deliver process improvement solutions for various customer experience initiatives, aimed at enhancing Amazon’s ability to deliver directly to customers through its network of third-party vendors.

Key job responsibilities

1. Complete daily routines related to address data quality to improve delivery quality.
2. Monitor and analyze data to track key quality metrics.
3. Perform audits, assessments, and deep dives of field processes and procedures.
4. Use logical thinking, analytical, and problem-solving skills to identify potential areas for improvement.
5. Communicate any quality problems or concerns impacting the customer experience.
6. Verify potential access codes and delivery instructions for assigned addresses and update records as needed.

A day in the life

You will have the exciting opportunity to make history as a member of the ACES (Amazon Customer Excellence Systems) and Quality team, whose purpose is to create unprecedented customer experiences daily. We value innovation, problem-solving skills, and a passion for creating world-class customer experiences that will transform commerce.

About the team

Amazon Logistics, or AMZL, handles 'last mile' delivery in partnership with third-party distribution businesses. We employ creative thinking and continuous improvement initiatives to deliver millions of products to our customers. Our goal is to make delivery experiences as smooth as possible and to implement global delivery solutions for concepts like Amazon Fresh, Prime Now, and Amazon Restaurants. Our operations are 24/7, with 'under the roof' associates processing products for dispatch, and 'on the road' personnel working with Amazon Flex, a network of delivery contractors. We continually innovate to improve customer experience, overcome logistics challenges, and reduce our carbon footprint through advanced vehicles and technology.

Grundqualifikationen

• Advanced proficiency in German and English, both written and verbal (C1 CEFR)
• Relevant experience with data analytics and using metrics to identify issues
• Experience with MS Office suite (Word, Excel, Outlook) in a professional setting

Bevorzugte Qualifikationen

• Customer service skills for effective communication with partners
• Experience with transportation management systems
• Parcel delivery experience with market/geographic expertise

You are organized and able to meet deadlines through effective prioritization, even when requests overlap. This position requires on-site presence, with occasional deviations from regular hours. Amazon is an equal opportunity employer that values diversity and is committed to privacy and data security. For accommodations during the application process, please visit our support page. If applying from a region not listed, contact your Recruiting Partner.