Partner Care - Technical Support Specialist

The Connectivity Team ensures seamless access to remarkable travel experiences by establishing direct connections with top suppliers. GetYourGuide's mission is to unlock unforgettable journeys by connecting travelers with diverse activities worldwide. Guided by values of customer focus, passion, collaboration, integrity, and innovation, the company enhances travel through tailored and ethical practices, creating memorable experiences for all.

You will :

1. Act as the first point of contact for supplier partners and internal teams regarding API and Connectivity issues.
2. Rapidly resolve or escalate connectivity problems to guarantee a seamless customer experience.
3. Work collaboratively with cross-functional teams, prioritizing resolving connectivity issues with a focus on customer satisfaction.
4. Monitor, troubleshoot, and support existing API connections, and support onboarding and certification processes for new partners.
5. Proactively identify and implement process improvements to boost efficiency.

Who you are

1. You possess experience with Zendesk, Jira, or similar software platforms.
2. You have a strong affinity for technology and a solid understanding of APIs.
3. You are proficient in data formats such as JSON and XML, and familiar with tools like Postman or Kibana.
4. You demonstrate flexibility, are committed to lifelong learning, and motivated to take ownership of your responsibilities.
5. You excel in communication and have a proven ability to build effective working relationships.
6. You adopt a solution-oriented mindset, transforming challenges into opportunities.
7. You are analytical and leverage data to make informed decisions.
8. You have excellent written and verbal communication skills in English.

How we set you up for success :

1. Invest in your development with an annual personal growth budget.
2. Enjoy flexibility with a hybrid work-from-home and telecommuting policy.
3. Save on transportation costs with discounted public transportation tickets.
4. Support your loved ones with generous maternity and paternity leave policies.

And more...

We look forward to hearing from you

Unlock your full potential and join our mission to create unforgettable experiences for millions around the world. If you have the skills and passion for joining our team, we invite you to apply by submitting your CV/resume in English through the form below. For tips on our hiring process and insights into life at GetYourGuide, please visit our Careers page. If you have any questions, do not hesitate to contact us.

We are an equal-opportunity employer

Our commitment is that every qualified person will be evaluated based on skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application.

Important notice: Protect yourself from recruitment scams

We want to ensure your safety during the application process. Be aware of potential scammers impersonating GetYourGuide recruiters. Remember, GetYourGuide never requests payment or sensitive personal information during recruitment. All official job opportunities are posted exclusively on our Careers page. If you suspect fraudulent activity, report it to us. Stay vigilant and protect yourself from recruitment scams.

LI-Hybrid

Required Experience :

Unclear Seniority

Key Skills

DHCP, SQL, Active Directory, VOIP, VMware, Customer Service, Windows, Troubleshooting, Java, VPN, SharePoint, Hardware, DNS, Technical Support, Software Applications

Employment Type :

Full Time

Experience :

Years

Vacancy :

1