Global Process Lead CTC

Global Process Lead CTC (m,f,d)

ID: 262523

Location: Any Vodafone Location

Role purpose:

The Global Process Lead CTC (GPL) is responsible for setting the vision and design of the Group-wide Credit to Collections process across all markets and relevant central Group entities to achieve cost to serve and working capital improvement targets.

Historically, collections have been managed locally due to tooling, regulatory, and operational considerations. There are mixed ownership models between Customer Operations/CARE, Finance Operations, Finance, Commercial, and IT.

There is a renewed opportunity to standardise the CTC process to improve cash flow, accelerate B2B growth, and support the Cashflow Transformation. The GPL will work with the Cashflow Transformation Head to deliver working capital targets.

Within the GPO function, the GPL will drive efficiency, process improvement, and transformation, developing and gradually adopting a standard process model differentiated for B2B and B2C, ensuring harmonisation across Vodafone.

The GPL will support the SAP Rise programme to implement a standard collections system and a revised Core Business Model for CTC.

Driving operational excellence and learning from best practices, the GPL will monitor policy and process compliance within the GPO team in VSOL. Leadership and a culture of continuous improvement are key success factors.

What you will do

• Set targets and drive delivery in line with GPO strategy to meet cash flow targets
• Build and maintain strong relationships with LM management and SSC management
• Develop the GPO forum and promote collaborative ways of working to transform CTC
• Manage senior stakeholder relationships to align targets and roadmap
• Assess budget requirements for initiatives as part of the GPO roadmap
• Define, implement, and maintain a harmonised, standardised process framework across markets and FSSC
• Promote cross-functional exchange and standardization within the process landscape
• Analyze business needs, develop solutions, and lead process improvement projects
• Translate business needs into measurable KPIs and track process efficiency and development

What sets you apart

• Leadership skills with experience managing virtual, cross-cultural teams in dynamic environments
• Expertise in Finance operating models and end-to-end processes
• Knowledge of effective collection strategies and minimising bad debt in credit management
• Strong IT/digitisation skills and understanding of data and technology opportunities
• Proven ability to influence senior stakeholders
• Deep knowledge of the CTC process and telecommunications industry experience
• Excellent communication, coordination, and presentation skills
• Analytical, innovative, adaptable, team-oriented leadership

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