German Customer Support Specialist

Responsibilities

• Apply business acumen to customer situations to proactively identify challenges and opportunities.
• Use phone, live chat, and web tickets to partner with customers, effectively resolving issues and adapting to fluctuations in inquiry volume.
• Remove technical barriers and help customers navigate various tools within HubSpot.
• Utilize support resources and tools independently, understanding new and technical information.
• Apply troubleshooting frameworks to test, recreate, and investigate technical queries, minimizing escalations and resolution time.
• Identify and diagnose software issues to enhance the product experience for customers.
• Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, enabling business growth.
• Collaborate within HubSpot to deepen customer engagement with our platform and improve overall experience.
• Be a role model and trusted advisor, demonstrating a customer-first mindset and ownership of complex issues.

Qualifications

• Fluent in English and German.
• Self-motivated, curious, eager to learn, with a growth mindset.
• Strong customer-first mentality and enjoyment in helping others, adding long-term value.
• Thrives in a dynamic, collaborative environment and comfortable with ambiguity.
• Seeks regular feedback and coaching for growth.
• Able to understand and utilize documented knowledge for troubleshooting and guidance.
• Enjoys building technical skills and gaining in-depth product knowledge.
• Embodies our HEART values and contributes positively to our company culture.

Additional Information

We recognize that the application process can be a barrier for some candidates, so don’t hesitate to apply — we’d love to hear from you.

If you need accommodations due to a disability, please contact us. This information will be kept confidential and used solely for providing appropriate accommodations.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page.

About HubSpot

HubSpot (NYSE: HUBS) is a leading CRM platform providing software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale with our customers’ needs. We foster a culture that empowers employees to excel. Interested in joining us? We’d love to hear from you.

Learn more about our culture in our Culture Page, which has over 5 million views, and about our Values. HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has received numerous awards for our culture.

Headquartered in Cambridge, Massachusetts, founded in 2006, with thousands of employees worldwide, both in offices and remotely. Visit our Careers Page to learn more.

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