Field Customer Support Specialist

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Customer Service

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Yes

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Job Reference:

6b6fd21955c5

Job Views:

5

Posted:

30.04.2025

Expiry Date:

14.06.2025

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Job Description:

For 75years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Summary

This vital role is offering our customers exceptional support in the field (North-Central part of Germany) by delivering the required services and support to ensure they have the capability to utilize our products fully at their site.

• Provide technical repair and maintenance services for endotoxin, rapid bioburden and microbial detection laboratory instruments at customer sites
• Schedule and conduct on-site service visits in an assigned region for product installation, qualification, routine preventive maintenance and product performance analysis
• Provide technical support and problem resolution to customers via phone, email or on-site
• Complete all required field service activities and documentation as assigned based on specific product, customer and/or standard operating procedures
• Assist sales representatives with product demonstrations, new customer training and product validations
• Responsible for completing all service and compliance documentation in accordance with company policies - cGMP and FDA
• Responsible for resolving service issues with customer test lab equipment

Job Qualifications

Degree or equivalent in Engineering or Life Sciences; Microbiology, Biology or Chemistry

min. 4 years of related experience (Field Service, technical, laboratory or research)

An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.

Ability to ability to manage daily schedule, trips and administrative tasks independently and work in a fast-paced environment

German and English verbal and written (B1/B2 Level)

Driving license

About Discovery
Discovery from Charles River is industry-proven in the successful development of novel therapies, with over 350patents and 80preclinical drug candidates delivered to our sponsors in the past 17 years. Backed by more than 650 scientists, our comprehensive, integrated portfolio employs the latest technology and platforms to provide chemistry, biology, and pharmacology services that support clients from the earliest stages of hit identification all the way through to IND. Our client-focused, collaborative approach creates true partnerships that anticipate challenges, overcome obstacles, and move us forward together on the journey of getting new drugs to market.

About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 86% of the drugs approved by the FDA in 2021.

At Charles River Laboratories, we recognize and recruit all talent. We are a company committed to the principle of diversity and inclusion and work daily in this direction.