Technical Support Engineer

This is a market-leading cloud security company founded by top executives from the cyber intelligence community.

The company is experiencing rapid expansion across North America, Europe, and the Middle East. Their clients have reported a 400% return on investment due to using their platform. They boast an impressive customer base, including major players in the enterprise space, such as Telefonica. Recently, they raised $70 million in funding.

The Role

Germany is currently their fastest-growing region in terms of ARR, and their client base continues to expand. This growth necessitates significant investment in their Technical Support function to ensure excellent customer service.

Success in this role involves resolving complex customer issues efficiently, helping customers maximize their cybersecurity investments through expert support, and collaborating internally to reduce resolution times.

What We Are Looking For:

• Proficiency in English at a professional level
• At least 4 years of experience in a Technical Support role
• Experience in a cybersecurity vendor or within the infrastructure/networks space
• Strong working knowledge or experience with cloud technologies—AWS, Azure, and GCP

Position: Technical Support Engineer • Location: Munich, DE