Customer Success Specialist

Ascendion is looking to hire a Customer Success/Account Specialist/Manager who has experience working with MongoDB Database.

Job Description:

1. Experience and/or excellent understanding of Customer Success and/or Account/Relationship Management, with a track record of customer retention and growth.
2. Experience and/or excellent understanding of billing and contractual matters in a B2B environment.
3. Fluent written and verbal communication in German (B1/B2/C1/C2) and English are required.
4. Excellent communication, listening, and analytical skills (mandatory).
5. Strong time management, organizational, and prioritization skills.
6. Basic understanding of IoT products and solutions.
7. A structured, proactive approach to handling open matters and tasks in a demanding environment.
8. Methodical and conscientious documentation skills.
9. Willingness to develop professionally while identifying opportunities for growth and improvement.

About Us:

Ascendion is a global leader in AI-first software engineering services, delivering transformative solutions across North America, APAC, and Europe. Headquartered in New Jersey, we combine technology and talent to provide solutions such as tech debt relief, engineering productivity improvements, and accelerated time-to-value, supporting our clients’ digital transformation. Our “Engineering to the power of AI” [EngineeringAI] methodology integrates AI into software engineering, enterprise operations, and talent orchestration to address trust, speed, and capital challenges. For more information, please visit www.ascendion.com.

Why Join Us:

• Work on challenging projects across various domains including Salesforce, AI/Data Science, Generative AI/ML, Automation, Cloud, and Platform Engineering.
• Opportunities for project extension or redeployment to other clients.
• Share your CV or refer others; we have a referral policy in place.