Service Delivery Support Engineer (L1) (m/w/d)

Make an impact with NTT DATA
Join a company that pushes the boundaries of possibility. Renowned for technical excellence, innovation, and making a difference to clients and society. Our workplace values diversity and inclusion, providing a space to grow, belong, and thrive.

Your day at NTT DATA

The Support Engineer (L1) ensures IT infrastructure and systems remain operational by identifying, investigating, and resolving technical incidents and problems, restoring service to clients by managing incidents to resolution.

What you'll be doing

• Level 1 Support focusing on Network and Security tasks
• Monitoring tools and opening tickets as needed
• Executing documented changes
• Documentation and reporting
• Developing and optimizing solutions in collaboration with the client
• Providing end-user support
• Assisting in troubleshooting measures
• Technical coordination, documentation, and reporting
• Participating in 3-shift work and on-call duties

What you bring

• A completed technical degree (e.g., Computer Science, Engineering, Electrical Engineering) or equivalent technical training
• Experience in Network and Security areas
• Good knowledge of Cisco LAN/WLAN environments (at least CCNA level), and familiarity with ACI, DHCP, IPv4, IPv6, and network management tools
• A structured approach with careful, precise, and result-oriented work, especially in problem analysis
• Strong customer and service orientation, good manners, and effective communication and teamwork skills
• Fluent German and good English skills, both spoken and written

Workplace type: Hybrid Working

About NTT DATA

NTT DATA, a $30+ billion global innovator, serves 75% of the Fortune Global 100, helping clients innovate, optimize, and transform. We invest over $3.6 billion annually in R&D to support sustainable digital futures. As a Global Top Employer, our diverse experts operate in over 50 countries, offering services in consulting, AI, industry solutions, and infrastructure management. Headquartered in Tokyo, NTT DATA is part of the NTT Group.

Equal Opportunity Employer

NTT DATA embraces diversity and is committed to providing an environment free of discrimination and harassment. We do not discriminate based on age, race, gender, sexual orientation, religion, nationality, disability, or other protected categories. Join our global team and advance your career with us. Apply today.