Technical Support Engineer, Amazon Robotics (m / w / d) - Amazon Development Center Germany GmbH

Über uns

Are you inspired by invention? Is problem solving through teamwork in your DNA? We apply advances in robotics and software to solve real-world problems that delight our customers' experiences in ways we can't even imagine yet. Amazon Robotics is the global front runner of robotics innovation. Our diverse team of engineers come from all over the world to design, test and build our dynamic fleet of robots and mechatronic systems.

Current advancements are underway in robotic movement and mobility, artificial intelligence and machine learning, manipulation, simulation, robotic management software, predictive data, and much more. Amazon Robotics is seeking a talented and self-motivated Technical Support Engineer to work with the Advanced Robotics team to improve overall system efficiencies through the use of advanced technologies. The ideal candidate is excited to learn new things and willing to work through the details to get things done.

We are seeking candidates who possess a blend of technical and customer-facing skills to successfully support the Amazon Robotic Fulfillment Systems solution. This role requires flexibility, troubleshooting skills, creativity, people management skills, and drive. As part of this highly visible team, candidates will have the opportunity to work cross-functionally with multiple international teams within Amazon to contribute to the continuous innovation of the Robotic Fulfillment System.

A successful candidate will have a consulting aptitude, ownership, incredible attention-to-detail, a passion for software and operational troubleshooting, customer-facing skills, and a desire to work within a group at the center of Amazon's Robotic Fulfillment System operations.

Key job responsibilities

The right candidate will be inspired and motivated to do the following on a daily basis:

• Support and foster a culture of inclusion
• Manage large scale technical projects with high attention to detail
• Maintain and/or create policies, procedures, and processes as needed
• Proactively identify opportunities for long-term and repeatable solutions
• Participate in hiring, training, and development of team members
• Network engineering and troubleshooting, data cabling, and systems administration in various software and hardware environments
• Support and maintain Windows, Mac, or Linux operating systems
• Responsible for on-call duties in rotation with team members
• Document known solutions in knowledge base articles
• Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions

Grundqualifikationen

• Bachelor's degree or equivalent work experience
• 2+ years of troubleshooting in a multi-user high availability environment
• Experience managing network systems (DNS, DHCP, SSL, OSI Model, TCP/IP)
• 2+ years of PC repair, troubleshooting, deployment, and liquidation experience
• Experience managing and supporting Windows, Linux, and macOS environments
• Own and drive Root Cause Analysis (RCA) on complex system issues
• Proven experience supporting major or critical applications and systems

Bevorzugte Qualifikationen

• Ability to discuss complex technical issues with both technical and non-technical stakeholders
• Understanding of AWS or other cloud technologies
• Experience with change management processes
• Unix / Python Shell Scripting skills
• Experience in fulfillment or logistics environments
• Hardware and solutions troubleshooting experience
• Knowledge of networking and IT management

Amazon is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. If you need workplace accommodations during the application or interview process, please contact us.

Technical Support Engineer • Dortmund, DE