Join to apply for the Enterprise Customer Success Manager role at Canonical.
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, and industry leaders across sectors. The company is founder-led, profitable, and growing, with a global team of over 1200 colleagues in more than 75 countries, mostly working remotely with occasional in-person meetings.
The Customer Success department is strategic, aiming to reduce risk and churn, facilitate adoption of new products, and support expansion within existing accounts. Customer Success Managers (CSMs) develop trust with customers, understand their objectives, and align expectations to enhance loyalty and satisfaction. CSMs specialize in segments such as Mass, Focus, and Step Growth, and support all other customers, including those in our Store segment.
Location: This role is remote.
Key Responsibilities:
- Onboard new customers and introduce them to products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications, etc.
- Coordinate complex projects with developers, IT managers, and decision-makers.
- Collaborate with Sales, Engineering, and Support to develop engagement plans.
- Manage a customer portfolio, identify growth opportunities and renewal risks.
- Conduct weekly customer and business reviews, resolve blockers, and coordinate with internal teams.
- Advocate for customers internally and influence product roadmaps and processes.
- Support customers through reactive ticketing.
- Create campaigns targeting multiple customers via digital channels.
Ideal Candidate:
- At least 5 years of IT-related experience, with exposure to Linux, data applications, storage, cloud, networking, security, migration, or IoT.
- Excellent presentation skills and ability to discuss complex software.
- Experience in process improvement and project delivery.
- Team player with ability to interact across departments and levels.
- Knowledge of agile methodologies.
- Proficiency in English, with additional proficiency in Spanish and Portuguese preferred.
Additional Skills:
- Experience with Salesforce, Jira, or other CRMs is a plus.
What We Offer:
- Distributed work environment with biannual in-person team sprints.
- Annual learning and development budget of USD 2,000.
- Regular compensation reviews, performance bonuses, and benefits including leave, parental leave, wellness programs, and travel opportunities.
About Canonical:
Canonical is a pioneer in open source, known for Ubuntu, and at the forefront of AI, IoT, and cloud technologies. We hire globally, value excellence, and promote a diverse and inclusive workplace.
Job Details:
- Seniority: Mid-Senior level
- Type: Full-time
- Function: Other
- Industry: Software Development