Facility & Workplace Co-ordinator ( m / w / d )

GH intérim Sàrl is a company created and managed by two partners with many years' experience in the human resources field. The GH intérim teams are made up of passionate people who are ready to listen to you in French, German, English, Dutch, Luxembourgish, etc., and have many years' experience in HR in Luxembourg. GH intérim has opened two branches in Luxembourg (Wiltz and Luxembourg) to better serve its customers. GH intérim works with candidates from Germany, Belgium, France and, of course, Luxembourg.

Responsibilities :

• First point of contact and delivery of Workplace Induction
• Responsible for delivering the customer workplace experience as the main ‘go to’ person, owning the Touchpoint Journey to engage with users for any questions about the services or support provided by the Integrated Facilities Management (IFM) function in the building.
• Designated to specific business groups occupying different floors in the building, to engage with the business manager and teams on a day-to-day basis, providing support for activities such as employee induction, community events, IFM and / or business group projects.
• Responsible for ensuring that all procedures and standards are met, raising any issues or requirements of the FM services and working with the wider workplace / IFM teams to ensure resolution .
• Ensuring effective communication with the nominated business manager(s), proactive with a 'no surprises' principle
• Ensuring HSE guidelines and regulations are followed at all times.
• Support client with reporting of IT issues
• Coordinate digital screen content on floors, working with Communications & Marketing
• Plan, organise, promote and host events both onsite and online

Profil

• 2 years experience in a relevant customer service environment at a 5
• Numeracy and literacy certification / qualification. Excellent written and verbal communication skills.
• Strong Microsoft Office skills in the use of word, excel and powerpoint
• IT Systems Administrator experience is desirable Social media / intranet architecture background for engaging users in online communications
• Enthusiastic, strong customer focus and dynamic multitasker with can do attitude.
• Team player, ability to motivate self and work with others to deliver results.
• Good time management discipline to meet agreed deadlines in a demanding environment