Business Analyst (Service Now)

We are looking for a seasoned Business Analyst to join our client's team, with a focus on driving digital transformation projects. You will be playing a key role in shaping business processes and systems using the ServiceNow platform, acting as the bridge between our academic / administrative units and IT.

Key Responsibilities :

1. Understand Business Needs : Collect and analyze requirements, lead workshops, and document specifications.
2. Design and Deliver Solutions : Develop ServiceNow-based solutions aligned with institutional goals; manage implementation and customization.
3. Engage Stakeholders : Act as a bridge between technical teams and departments; ensure clear communication and reporting.
4. Optimize Processes : Redesign workflows for efficiency and sustainability within the platform.
5. Leverage Data : Create dashboards, monitor KPIs, and support data-informed decision-making.
6. Ensure Quality : Oversee testing procedures to validate business requirements.
7. Promote Knowledge Sharing : Encourage collaboration and stay current with industry trends and platform updates.

Core Competencies & Skills :

• Strong analytical mindset with a passion for problem-solving.
• Excellent communication skills in English and French (written and verbal).
• Ability to think strategically and develop effective business solutions.
• Proficiency with business analysis tools (e.g., Excel, Visio) and methodologies (Agile).
• Familiarity with ServiceNow is a strong asset; basic knowledge of WordPress is a plus.