Workshop Manager HH

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As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Together, we keep everyday life moving to build a better tomorrow

Are you a hands-on leader with a passion for operational efficiency and customer satisfaction? We are looking for a Workshop Manager to take charge of Service and Installation Operations within our HIAB workshop in Hamburg. In this vital role, you’ll be responsible for driving performance across key metrics including volume, profitability, cost control, team engagement, and customer satisfaction. If you thrive in a dynamic, results-driven environment and enjoy leading high-performing teams, we want to hear from you.

The position is based in Schenefeld, Germany

Main Tasks And Responsibilities

• Oversee and manage the Service and Installation teams within the workshop and liaise with the CSC central teams and management to deliver an efficient, effective and profitable operation
• Work in conjunction with the overall CSC HIAB strategy and contribute to continuous improvements within this area of operation
• Develop people and teams as per Hiab’s technical competence development framework
• Provide technical support where needed
• Workshop and Field Service job co-ordination, parts supply and stock holding in house.
• Support with Business growth
• Refer sales leads, customer feedback, and information on competitor activity to appropriate contacts within the organization
• Collaborate with technical support representatives in the Market Area to coordinate and channel technical support from HIAB functions towards assigned customers within the Market Area
• Evaluate customer satisfaction in a structured manner, to ensure a process of continuous improvement. Obtain regular feedback on market development, trends and demand patterns
• Co-operate closely with other business units to collaborate and share ideas
• Handle prices and quotes in line with established guidelines
• Manage costs, times, margins and overall profitability
• Take ownership of the workshop P&L and put in place processes and initiatives to maximise financial performance
• Develop and practice a 5s safety culture
• Prepared to travel within and outside the country
• Carry out assigned tasks and duties in a safe manner, in accordance with instructions and in compliance with the company's safety rules / procedures and with regulations and codes of practice
• Support the company’s efforts to reduce accidents / incidents by reporting unsafe actions or conditions and participating in Safety Walks, Safety Audits and 5S events etc. as required
  
  

What You’ll Need To Succeed

• Commercial or Technical Qualification
• Proven ability to manage a busy workshop environment from within a related industry
• Experience and knowledge of engineering production and or bodybuilder operations is desirable
• Ability to demonstrate cost control and P&L management
• Excellent customer facing skills
• Proven ability to develop and manage customer relationships
• Strong business mind-set with financial skills
• Good technical skills
• Ability to work in an international business environment in a matrix organisation
• Results and achievement driven and eager to create long term relationships
• High integrity and excellent interpersonal and communication skills
• Proficiency in German and good English skills desirable
• Driving licence
  
  

You will be part of

Become part of our international enterprise founded upon the principles of Integrity, Quality, and Safety, and leverage a cooperative environment that fosters professional advancement.

Interested to join?

If you’re excited about this opportunity, please submit your application now! By joining Hiab, you will be able to work closely with leading industry professionals, developing and implementing new concepts that set the standards in the world's leading provider of on-road load handling equipment, intelligent services, smart and connected solutions.

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. Hiab's premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, ZEPRO, DEL and WALTCO tail lifts, and the service brand HIPERFORM, a comprehensive suite of smart solutions that help maximise the life-cycle value of Hiab’s equipment.

As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow. Globally, Hiab is represented on every continent through its extensive network of 3,000 own and partner sales and service locations, enabling delivery to over 100 countries. The company's continuing operations sales in 2024 totalled approximately EUR 1.6 billion and it employs over 4,000 people. www.hiabgroup.com

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Industrial Machinery Manufacturing

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