Event Operations/Delivery Manager - Maternity Cover

Event Operations/Delivery Manager - Maternity Cover

Company Description
We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100. Our purpose is to connect our customers to information and people that help them know more, do more and be more. We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

EBD Group, part of Informa plc, is at the forefront of event organization. Since 1993, we've been running partnering conferences that bring together the international biotech, pharma, and finance industries.

Job Description
We're looking for an Event Operations Manager to join our Event Delivery team for a 12-month contract. You'll be part of a dynamic environment, managing multiple events and ensuring consistent, high-quality delivery.

What You'll Do

1. Event Delivery (65%)
   • Manage sponsor and exhibitor relationships
   • Create online exhibitor manuals and update floor plans
   • Coordinate sponsor logos and registration
   • Respond to inquiries within 24 hours
   • Communicate effectively with sponsors, exhibitors, and internal teams
   • Collaborate with Account Management on commercial opportunities
   • Project-manage various aspects of in-person events, including:
   • Evening events
   • Signage (digital and printed)
   • Catering
   • Hotel bookings
   • Delegate travel
   • Deliver EBD Academy training courses
   • Manage temporary staff
   • Ensure timely task completion and budget adherence
   • Attend preparation visits and events for on-site support
2. Collaboration and Best Practices (15%)
   • Work closely with internal teams to build strong relationships
   • Promote inclusive behaviors across the team
   • Provide excellent customer service to brand teams
3. Health & Safety, Partnerships, and Sustainability (10%)
   • Implement H&S Operating Model and Incident Management Frameworks
   • Advance our Faster Forward sustainability agenda
   • Manage spend categories to mitigate attrition risk
4. Planning and Budgeting (10%)
   • Submit event costs on time
   • Code invoices and expenses

What You'll Bring

• Experience in B2B/B2C events or international hospitality event planning
• Track record of delivering world-class live events and experiences
• Multi-platform event delivery expertise
• Strategic and operational capabilities
• Commercial acumen and ability to meet KPIs
• Strong project management skills in fast-paced environments
• Budget management and forecasting experience
• Tech-savvy mindset
• Attention to detail and excellent communication skills
• Data-driven decision-making abilities
• Sustainability knowledge and goal-delivery experience
• Positive, solution-oriented attitude
• Customer-focused approach

Location and Language
Based in Germany, with remote work options. Fluency in German and English is essential.

Success Metrics
Your success will be measured by delivering high-quality, cost-effective, and sustainable event experiences, meeting agreed KPIs, and improving customer satisfaction and NPS scores.

Join us in creating exceptional events that connect people and drive industries forward!

Additional Information
Alongside a competitive salary, Informa also offers the following employee benefits:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning.
• Get three for one: A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Stay well: Use FiscFree to purchase a gym subscription or a new bike with tax benefits.
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed.