Healthcare Service Specialist - PRN

Job Description:

Position Summary: This position provides full spectrum administrative support to health care providers within the Defense Health Agency Region Europe (DHARE) area of operations for VH operations, functioning as an interface with VH staff, patients, and providers.

Core Responsibilities:

1. Provides input for weekly report on appointments kept, sleep studies, no shows, rescheduled, changed to TCON, changed to cart or inconclusive.
2. Trains Medical Service Assistants (MSA) on VH scheduling and care coordination as needed or when requested.
3. Respects and protects the confidentiality of all clients-related records in accordance with HIPAA and agency policies.
4. Coordinates and follows necessary policies.
5. Manages VH encounter and scheduling data to analyze and measure site performance and quality assurance. Provides a monthly report to recommend strategic improvements for VH delivery.
6. Collaborates with a multidisciplinary team (Tricare, central appointments, medical service assistants, providers, and presenters) to ensure referrals for VH appointments are booked immediately. Sends confirmation emails to providers, patients, and presenters after scheduling.
7. Prioritizes and responds to emails by COB each day and follows up with other communications promptly.
8. Coordinates all VH appointments and workflows for DHRE MTFs and manages asynchronous caseloads through available platforms.
9. Verifies all requested VH appointments can be supported and resourced by involved parties.
10. Books VH appointments within the Care Coordination Database.
11. Sends VH appointment notifications with appropriate documents.
12. Mitigates scheduling conflicts and calendar or care coordination issues.
13. Reviews the credentialing database to ensure providers are worldwide privileged before scheduling appointments.
14. Works with each clinic’s patient presenter to ensure Clinical Access Stations (CAS) are available for scheduling virtual appointments and closes CAS when unavailable. Reschedules appointments when presenters are out unexpectedly.
15. Maintains an up-to-date list of patient presenter contact information for all DoD and DoS.
16. Provides cross-coverage for the Virtual Medical Center Europe Virtual Integrated Patient Readiness and Remote Care Clinic’s medical readiness appointments and collaborates with San Antonio’s Virtual Integrated Patient Readiness and Remote Care Clinic.
17. Assists LRMC health services delivering VH by training and working with Medical Service Assistants (MSA) and filling gaps when possible, without disrupting workflow.

Qualifications:

1. Two (2) year associate degree or four (4) years of relevant experience.
2. Minimum of three (3) years’ work or volunteer experience in a medical office or clinical environment within the last five (5) years.
3. Minimum of two (2) years’ experience with U.S. Military Healthcare System benefits or civilian managed care medical environment.
4. At least one (1) year recent hands-on experience with the Composite Health Care System (CHCS), Armed Force Health Longitudinal Technology Application (AHLTA), or current electronic health record system used by DoD.
5. Computer literacy in Windows, MS Outlook, MS Outlook Calendar, Excel, and PowerPoint.