Head of Customer Relationship Management

Head of Customer Relationship Management

Head of Customer Relationship Management

2 days ago Be among the first 25 applicants

Almedia is the fastest-growing advertising company in Europe according to the FT1000, offering mobile game and app developers unparalleled returns from rewarded user acquisition. We are engineering the future of UA with our data-driven approach and community of over 40 million users engaging with games, apps, and surveys.

Based in the heart of Berlin, our collaborative approach offers the opportunity for our clients to acquire 10,000 users daily, providing consistent value and improved ROAS in the short and long term.

We’re now looking for a Head of CRM who will be instrumental in building, leading, and scaling Almedia's entire customer relationship management strategy, with a strong emphasis on mobile engagement. This pivotal role will define our CRM vision from the ground up, drive user retention and lifetime value through innovative strategies, and build a high-performing team.

Disclaimer: This role must located in Berlin, we are offering relocation.

What You’ll Do

• Define & Own CRM Strategy: Architect and lead the end-to-end CRM strategy, focusing on personalized mobile experiences through push and in-app notifications, across the entire user lifecycle.
• Build & Optimize Infrastructure: Drive the selection, implementation, and optimization of cutting-edge CRM platforms (like CleverTap) and associated integrations (APIs, webhooks), ensuring robust, scalable, and automated operations.
• Lead Data-Driven Growth: Establish a rigorous A/B testing framework, analyze complex CRM campaign data, and derive actionable insights to continuously improve performance, user engagement, and retention KPIs.
• Build & Mentor a High-Performing Team: Recruit, lead, and develop a team of CRM specialists, fostering a culture of experimentation, data-driven decision-making, and continuous learning.
• Cross-Functional Strategic Partner: Act as the primary strategic liaison between Marketing, Product, and Engineering teams, ensuring CRM initiatives are deeply integrated and aligned with broader business objectives and product roadmaps.
  
  

What You’ll Bring

• Extensive experience (typically 7+ years) in CRM strategy and execution, with a proven track record of building and scaling mobile-first engagement programs (push, in-app messaging).
• Deep expertise in CRM platform architecture and operations, including advanced integrations, API utilization, and database interactions. Proficiency with tools like CleverTap is highly valued.
• Strong analytical acumen, capable of designing complex experiments, interpreting granular performance data, and translating insights into clear strategic recommendations.
• Demonstrated leadership ability in building, mentoring, and managing high-performing marketing or CRM teams.
• Solid technical proficiency in SQL, HTML, and at least one programming language (e.g., Python, JavaScript) for custom development, troubleshooting, and advanced integration.
  
  

What Makes You a Great Fit

• You are a visionary leader passionate about building customer engagement strategies from scratch, with a strong focus on mobile-first innovation.
• You are a results-driven individual who thrives on using data to optimize performance and can seamlessly bridge strategic thinking with technical execution.
• You are an inspiring team builder, eager to recruit, mentor, and grow a team of talented CRM specialists in a fast-paced, high-ownership environment.
  
  

Why Almedia?

• Become an owner: As part of our virtual equity option policy, you’ll have the opportunity to share in Almedia’s success and growth.
• Innovative and high-growth: Join a startup that has been profitable from day one and is rapidly scaling its impact in the Ad-Tech space.
• Berlin Office & Collaborative Hub: Work primarily from our modern, centrally located Berlin office, designed to foster strong collaboration, team connection, and organic growth as we build together.
• Other Benefits: Enjoy a range of benefits designed to support your well-being and growth, including weekly breakfast and lunch at the office, a public transport ticket, gym membership, language classes, and with more exciting additions on the horizon.
  
  

We believe in fostering talent, evaluating all skill levels during the hiring process, and providing a clear path for growth—whether you aspire to be a future leader or a specialist. Almedia is an equal opportunity employer; we embrace and celebrate diversity, encouraging individuals from all backgrounds to apply.

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Advertising Services

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