Director of Housekeeping

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.

Responsible for all aspects of Housekeeping, in accordance with hotel and brand standards. Creates, implements and maintains a service culture and management philosophy which serves as a guide to Housekeeping team, the property and guests. Supervise, train and inspect the performance of staff members ensuring that all procedures are completed to the hotel’s standards. Assist where necessary to ensure optimum service to guests.

• Consistently offer professional, friendly and engaging service
• Ensure Accor & Fairmont core standards are implemented and audited for consistency
• Develop and update Task Checklists and Standard Operating Procedures for all shifts and positions
• Maintain all Hotel guest rooms, public areas, and heart of the house area, ensuring that the highest standards of cleanliness are met
• Resolve guest complaints, ensuring guest satisfaction
• Hire, train and lead Housekeeping team to ensure a successful operation
• Measure, interpret and evaluate teams working standards and correct where necessary
• Maintain complete knowledge at all times of: status of hotel room count, group arrival, VIP’s, special events and knowledge of job responsibility of staff.
• Oversee / create scheduling, performance, attendance, payroll and administrative duties as assigned.
• Ensure effective everyday communications, including coaching and performance management
• Create and maintain good working relationships within the department and with other departments such that a high level of morale is sustained
• Control all purchases for the department and is consistently aware of quality and cost
• Control department labor costs while ensuring effective scheduling, vacation planning and department productivity, including leased labor
• Ensures effective utilization & productivity of all employees through staff planning, hiring & adhering to budget
• Responsible for the annual budget and the annual linen requisition
• Coordinate preventative maintenance programs with the Director of Engineering
• Develop and execute capital expenditures with Director, Rooms.
• Creates an environment that allows employees to achieve job fulfillment and provides a path for career development with the company. Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team.
• Conduct regular meetings with all external contractor companies to ensure Fairmont standards are consistently met, in a cost effective and efficient manner.
• Conduct regular Housekeeping Meetings to keep colleagues informed of policies and procedures, special events, further improvement plans and Guest comments
• Keep informed of the housekeeping standards of competitor hotels

1. Professional Housekeeping certification preferred.
2. University/College degree in hotel administration or Business Management preferred.
3. Fluency in a second language, preferably Spanish.
4. Previous Front Office & Guest Relations experience.
5. Working knowledge of Property Management system Opera an asset.
6. Proven hands on management style and ability to lead through example in all areas is essential
7. Proven ability to successfully lead, train and motivate colleagues is essential
8. Must be highly organized, energetic and possess the ability to get the job done
9. Strong administration, problem-solving and organizational skills
10. Dynamic, energetic, creative and thrives under pressure
11. Working knowledge of Outlook, Word and Excel

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities