Automation / Continual Improvement Officer

Job Introduction

Serco has made significant contributions at ESA's European Space Operations Centre (ESOC) in Darmstadt, supporting a wide range of space missions and projects. Serco provides essential engineering, technical, and management services, playing a key role in logistics and operational support for missions. Their expertise in spacecraft operations, ground systems, and data processing has earned them recognition, including 'Best in Domain' awards from ESA. Their long-standing partnership with ESA reflects their commitment to excellence and innovation in the space sector, ensuring successful mission outcomes and advancing space exploration.

Position Overview

On behalf of our client, ESOC, we are seeking a skilled Automation / Continual Improvement Officer to join our team, distributed across the ESOC site in Germany.

Main Responsibilities

As Automation / Continual Improvement Officer, your activities will focus on:

• Coordinating and promoting automation across NOC services.
• Supporting the Service Manager in evolving the service to meet changing business needs.
• Reviewing existing processes to identify automation opportunities for service improvements.
• Designing and implementing automated processes into operations.
• Integrating automation tools within NOC services.
• Collaborating with SDMs and support groups for project implementation.
• Participating in user meetings, briefings, and workshops.
• Staying updated on automation trends and best practices.
• Providing regular and on-demand reports and statistics.
• Acting as the interface to the customer.

Candidate Profile

Do you meet the following criteria? Read below for the desired experience and knowledge:

Applicants should have a solid background in IT/Operational support. Experience in an international environment is a plus.

Desirable Experience and Education:

• Knowledge of ITIL processes in IT Service Management.
• Experience in project management; certifications like Prince2, PMP, Six Sigma are preferred.
• Familiarity with automation tools and their capabilities.
• Knowledge of networking, virtualization, and OS.
• Fluent in English with effective communication skills.
• Self-motivated, able to work independently.
• Proactive, confident, with good persuasive skills.
• Team-oriented, capable of interfacing with technical and management personnel.
• Organized, able to prioritize multiple tasks.
• Skilled in documentation, procedures, and training material creation.
• Experience in team coordination and supervision.
• Proficient with MS Office and ITSM tools.

What We Offer

• Relocation support including flight, transportation, and temporary accommodation.
• Participation in pension and health schemes.
• 30 days of holiday annually.

About Serco

Serco is a leading Space Services Provider supporting over 50 space missions globally, including collaborations with ESA and NASA. We offer comprehensive space capabilities across the entire lifecycle, from satellite testing to launch, spacecraft operations, and data management.

Why Join Serco?

At Serco, every role is vital. You will contribute to meaningful work, supported by opportunities for career development, and become part of a diverse and passionate team committed to excellence and innovation.

We value diversity and inclusion, encouraging applications from all backgrounds, including disabled candidates, and are open to flexible working arrangements. We are proud to hold the Disability Confident Leader status in the UK and other diversity recognitions internationally.

Contact and Application Details

If you have questions, please contact the Serco Europe Recruitment Team.

Important

Employment offers are contingent upon verification of identity and eligibility as per legal requirements.

Application details include salary information, contract type, closing date, and job reference:

• Salary: Available upon application
• Frequency: Annual
• Job Reference: G025/ESOC/10672
• Contract Type: Permanent
• Closing Date: 06 June, 2025
• Category: Satellite & Space Engineering & Science